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Frequently asked questions

It's simple! Once you have started using your Skrill account, you'll have the option to verify your identity by uploading a valid and readable photo of your ID. We'll also ask you to verify your address and take

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The bank wire withdrawal option lets you transfer money from your Skrill digital wallet to a personal bank account.

How to withdraw money to my bank account?

  1. Go to the Withdraw section of your Skrill
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We accept the following documents for address verification:

  •  A utility bill issued within the past 90 days (for heating, electricity, water, cable, landline telephone, sewer, gas). We don’t accept mobile
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Strong Customer Authentication is a European regulatory requirement which aims at making online payments more secure.

As a result of this requirement, on some occasions (when logging in or completing a

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*This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.

If you have access to your Skrill account, you can easily reset your password by following these

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