Automated Skrill Prepaid Mastercard® renewal
To ease customers, Skrill has implemented an automated card renewal process. Cards issued from June 2019 onwards are due to be renewed during the expiration month and year written on them free of charge.
Am I eligible for an automated Skrill card renewal?
We notify all eligible users via e-mail or push notification two months in advance for physical cards and one month in advance for virtual cards. We`ll automatically renew your card if:
You hold an active Skrill account when the card renewal is due.
Your Skrill account balance is not below zero.
You hold an operational Skrill card due to expire this year.
You have covered the Skrill card annual feesfor all previous years (applicable for physical cards only).
You’ve made at least one successful Skrill card transaction within 6 months prior to your card’s expiration date (applicable for virtual cards only).
Can I receive my physical Skrill card renewal at a new address?
To receive your card at a new address, log in via a web browser, visit the section Settings > Personal details and edit your address. Ensure you update your address before we dispatch your Skrill card for delivery, otherwise, it will be sent to your current account address.
When will I receive my renewal Skrill card?
- Physical card
We'll dispatch your new physical card for delivery on the 2nd of your existing card’s expiry month. For example, if your current card expires on September 31st, we'll send your renewal card on September 2nd. The renewal card is sent via regular postal service with a delivery timeframe of 15 business days. Once we dispatch your card for delivery, we`ll send a confirmation to your registered e-mail address.
- Virtual card
We’ll renew your card one day before the last calendar day of your card’s expiry month. For example, if your current virtual card expires on December 31st, we will replace it in your Skrill account with your new card on December 30th. Your new virtual card will be active and available for use right away.
What should I do if I don't receive my physical card renewal on time?
If you haven't received your card on time, visit the Skrill Card section and click the ‘I haven`t received my card’ button. This will start a chat and you`ll get instant help with your card delivery.
How do I activate my renewal Skrill card?
To activate your renewal Skrill card, visit the section Skrill card > Physical Card > Activate. You would need to confirm the last 4 digits of the card number, its 3-digit CVV, and your date of birth (in format DD/MM/YYYY).After that, you should set up your new 4-digit card PIN. Perform an ATM withdrawal as a first payment to validate your PIN.
Do I have to enroll my renewal card to Apple Pay or Google Pay again?
If your existing Skrill card is enrolled in Apple Pay or Google Pay, you won`t have to enroll your renewal card. As soon as your renewal card is activated, the digital tokens associated with the expired card should continue to work for your new card. If a renewal is not issued, all digital tokens will be deleted as soon as your existing card expires.
A digital token is the virtual number generated for each card enrolled with a mobile wallet, usually Apple Pay or Google Pay.
Can I opt out of card renewal?
To opt out of renewal for your physical card, visit the section Skrill Card > Physical card > Decline card renewal. You can unsubscribe as early as three months before your card expires. If a new card has already been dispatched for your account, you won't be able to cancel the card renewal.
For virtual Skrill cards, there is no option to opt out of renewal. Should you wish to, you can cancel your current card by going to the section Skrill Card > Virtual card > Cancel card and this will automatically make your account non-eligible for automated virtual card renewal.
Can I get a digital copy of my renewed physical Skrill card’s details to use if the delivery gets delayed?
As of November 30th, 2022 for Bulgaria and December 7th, 2022 for other authorized EEA countries and the UK, once a new application for a Skrill Prepaid Physical Card is made, a digital copy of the card’s details (expiry date, CVV, card number) becomes available in the account and can be used right away for online and mobile wallet payments (POS and ATM) while the physical card is being delivered.
Note: This feature is not available for automated card renewals.
If your Skrill card is pending renewal but you wish to get a digital copy of the new card’s details once issued, you can opt out of the automated card renewal and wait for your existing Skrill card to expire or cancel it. Then, you can order a new Skrill card via the section Skrill card > Physical card. This way a digital copy of the card’s details will be made available to you instantly once you complete your new card application. Note that an application fee will be charged as opposed to the automated card renewal which is free of charge.