Browse popular topics
Frequently asked questions
What is Strong Customer Authentication?
Strong Customer Authentication is a European regulatory requirement which aims at making online payments more secure.
As a result of this requirement, on some occasions (when logging in or completing aRead more…
What address verification documents do you accept?
We accept the following documents for address verification:
- A utility bill issued within the past 90 days (for heating, electricity, water, cable, landline telephone, sewer, gas). We don’t accept mobile
How to verify my account and increase my limits?
It's simple! Once you have started using your Skrill account, you'll have the option to verify your identity by uploading a valid and readable photo of your ID. We'll also ask you to verify your address and takeRead more…
How do I reset my Skrill password?
If you have access to your Skrill account, you can easily reset your password by following these steps (available only via a web browser):
- Log into your account using your current credentials
- Navigate to the
How do I withdraw money to my bank account?
The bank wire withdrawal option lets you transfer money from your Skrill digital wallet to a personal bank account.
How to withdraw money to my bank account?
- Go to the Withdraw section of your Skrill