We hope you have an excellent experience with Skrill. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.

To ensure your case is looked into swiftly and efficiently, please contact us by clicking on the available contact channel below.

If your case cannot be resolved to your satisfaction, you may escalate the matter further.

A complaint can be filed if you are dissatisfied with any element of the product or service provided to you by Skrill, including (but not limited to):

• A breach of our published policies.
• Failure by Skrill to comply with a legal obligation.
• Negligence, a breach of a term of any customer agreement, or of any enactment or other rule of law applicable to Skrill.
• Misrepresentation, bad faith, or other malpractice.

To help us distinguish a complaint from a standard query, please clearly state that you wish to make a complaint and provide as much detail as possible, including your name and contact information, and reference any relevant identifiers (e.g., transaction ID). Please do not include your password or any sensitive security information. This will enable us to further investigate your concerns and work towards a satisfactory resolution.

To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:

• if you reside in an EEA country, serviced by Paysafe Payment Solutions Limited, click here;
• if you reside in a country from the rest of the world (except the U.S.), serviced by Skrill Limited, click here.