There are several common reasons why a reward may not be credited:

1. The rewards payout period has not yet passed. Make sure to wait until the final payout deadline. If the deadline has passed and you still haven’t received your reward, please contact us and we will review your case.

2. Eligibility conditions are not met. Always review the Terms and Conditions of the promotion to check your activity against the eligibility criteria.  

Here are a few examples:

• You did not receive the campaign invitation

• Depending on the campaign mechanics – or your transaction was for amount below the target

• Transactions were made with non-eligible merchants

• Activity was completed outside the campaign period

• Transactions were made from a different account

3. Calculation differences. Your expected reward may differ if:

• Cashback applies only above the target

• A maximum cap applies

• You transacted to non-eligible merchants

• You misunderstood the requirements

4. In some cases of reward credit, there may be temporary delays due to system processing.