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16 Oct 2024

Helping You Navigate Financial Challenges with Ease

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Help us understand your needs better

Talk to us about:

Fraud and Scam

At Skrill, safeguarding your financial well-being is our top priority. Scammers use various tactics to access your information, such as phishing emails, fake social media ads, and online impersonation. We’re here to help you recognize suspicious activity related to your Skrill account and take steps to keep your money and identity safe online.

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Here’s how you can protect yourself:

  • Stay vigilant and watch out for any unauthorized or suspicious activities
     
  • We can connect you with our specialist support team for personalized advice and assistance.
     
  • Read more

Gambling problems

Gambling problems can significantly impact both you and those around you. Recognizing the need for support is crucial. If you are struggling with gambling, please know that help is available.

We have ensured that:  

  • We offer a gambling block feature, allowing you to stop any payments to gambling merchants.
  • Read more
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Accessibility needs

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In today's digital age, accessibility is paramount. Ensuring that everyone can access and manage services is not just a legal requirement but a moral imperative.  

If you are facing barriers when trying to access services, we have ensured that:

All digital interfaces follow universal design principles, making them usable by the broadest range of people.

Addiction

If you are dealing with an addiction, it is crucial to seek support. We are here to provide the assistance you need. Addiction can be a difficult journey, but you don't have to face it alone. To ensure customer safety, we regularly assess and address the risks and impacts of our services.  

Help us understand your needs better by:

  • contacting our specialist support team for personalized assistance
     
  • opting into our Additional Support Programme: Log into your account, go to Settings > Personal details > Additional Support Programme > Edit, and select the relevant options.
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Mental health problems

Managing finances can be challenging, especially when mental health issues come into play. If your situation affects how you manage your finances, your ability to communicate with us, or if you have someone assisting you with your banking, it may be beneficial to inform us. This ensures we can provide the best support possible, helping you maintain financial stability.  

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At Skrill, we're here to assist you every step of the way:

  • Contact our specialist support team for personalized assistance
     
  • Opt into our Additional Support Programme: Log into your account, go to Settings > Personal details > Additional Support Programme > Edit, and select the relevant options.

Health issues

Health and financial well-being are two pillars that significantly shape our quality of life. Health challenges can directly affect your ability to make sound financial decisions. Whether it's due to sudden medical expenses or the inability to work, poor health can lead to financial instability. Taking control of your financial future empowers you to make informed decisions, ensuring that your wealth and health are managed effectively.

How can we help:

  • Contact our specialist support team for personalized assistance
     
  • Opt into our Additional Support Programme: Log into your account, go to Settings > Personal details > Additional Support Programme > Edit, and select the relevant options.
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Domestic financial abuse

Domestic financial abuse can severely impact how you manage your finances, communicate about money, and maintain financial independence. If your financial situation has been affected, and it's influencing your ability to bank or communicate effectively, it's crucial to reach out for support.

At Skrill, we understand the importance of financial security and are here to help. Share your situation with us so that we can offer the assistance you need, ensuring that your banking remains safe and accessible. Your financial well-being is our priority:

  • Contact our specialist support team for personalized assistance
  • Opt into our Additional Support Programme: Log into your account, go to Settings > Personal details > Additional Support Programme > Edit, and select the relevant options.

Caring responsibilities and bereavement (incl. operating a Power of Attorney)

When caring responsibilities or bereavement impact your financial management, it’s essential to take proactive steps. If you’re assisting someone with their banking, consider informing us. Additionally, if you operate a Power of Attorney, ensure that you understand your responsibilities and legal obligations.  

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We’re here to provide support during challenging times:

  • Contact our specialist support team for personalized assistance
     
  • Opt into our Additional Support Programme: Log into your account, go to Settings > Personal details > Additional Support Programme > Edit, and select the relevant options.

 

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