Skrill Money Transfer Terms and Conditions
[Version - December 2021]
1. Skrill Money Transfer Service
The Skrill Money Transfer Service is an additional service offered to Skrill Account holders enabling them to send money to another person or business that is known to them. Money will be transferred using your selected Payment Method (as defined in section 10 below) to the bank account or Mobile Wallet of the Recipient. Skrill may enable other receiving options from time to time as shown on the Skrill Website (the “Skrill Money Transfer Service”). Transfers to business are only payable to the bank account of the Recipient.
2. Scope of Skrill Money Transfer Terms and Conditions
2.1. By accessing and using the Skrill Money Transfer Service, you are agreeing to these terms and conditions (the “Skrill Money Transfer Terms and Conditions”).
3. Accessing the Service
Existing Skrill Account holders can use the service by logging into their Skrill Account and selecting ‘Skrill Money Transfer’. New customers are required to open a Skrill Account before they can use the Skrill Money Transfer Service. Skrill Account holders will need to select a Payment Method to make transactions using the Skrill Money Transfer Service. Depending on the Payment Method chosen, you may have to undergo additional verification and/or accept third parties’ terms and conditions of use. It is your sole responsibility to read and comply with such third parties’ terms and conditions.
4. Sending money
4.1. We strongly advise you to only send money to people you know. Once the funds have been debited from your Payment Method, you will not be able to cancel or reverse the transaction.
4.2. To send money, simply log into your Skrill Account and select ‘Skrill Money Transfer’. You will then be required to enter your payment instructions which include: the amount of money you wish to send; the currency; the Recipient’s details (such as name, email address, IBAN), including the country in which the Recipient resides or (in the case of a payment to a business) is incorporated or otherwise based; and IBAN (or relevant account number). Subject to the Payment Method chosen and the legal requirements applicable in your region, you may be asked to provide additional verification information.
4.3. You can send money using any of the Payment Methods available in your region. To view available Payment Methods, please click here. You cannot use your Skrill Account balance or any other payment options that are otherwise available to upload money to your Skrill Account to send money using the Skrill Money Transfer Service.
4.4. For Skrill to complete the payment instruction, the funds will be debited using your Payment Method and will momentarily pass through your Skrill Account before being transmitted to the Recipient or one of our payment partners, as applicable (see section 4.5 below for further details). This means all transactions made using the Skrill Money Transfer Service will be shown in the ‘Transaction History’ of your Skrill Account.
4.7. If you choose to transfer money to a business as payment for goods or services, you acknowledge that we have no control over and are not responsible for the quality, safety or delivery of such goods or services provided by that business.
5. Transaction times and limits
5.1. If you send money to the Recipient using your debit card or credit card as the Payment Method, funds will usually be debited from your card immediately and will usually be credited to the Recipient’s account the same day. If you send money using bank transfer as the Payment Method, it will usually take between 2-5 days for the funds to be credited to the Recipient’s bank account. Transactions may be delayed for any reason set out in section 9.2 of these Skrill Money Transfer Terms and Conditions, if the Recipient is required to identify themselves in accordance with section 8.2 of these Skrill Money Transfer Terms and Conditions, or if the Recipient’s account has been restricted by their payment service provider.
5.2. Transaction limits apply to the Skrill Money Transfer Service and vary depending on the status of your Skrill Account, your selected Payment Method, your country of residence, and the country of the Recipient. Separate transaction limits may apply to transfers to a business. We reserve the right to vary the transaction limits from time to time, in our sole discretion. If the amount you wish to transfer exceeds the applicable transaction limit, we will notify you immediately and you will not be able to continue with the payment instruction unless you lower the amount in accordance with the applicable transaction limit.
6. Prohibited Activities
8. Personal information of Recipients
8.2. If required by applicable law or regulatory requirements, the Recipient may be required by a Third Party Provider to verify their identity prior to receiving the transferred funds. If the Recipient does not verify their identity within thirty-one (31) days the transfer will be declined and the funds will be refunded to your Payment Method in accordance with section 9.3 below.
9. Suspending or cancelling a payment instruction
9.1. Skrill treats all payment instructions as requests. You will not be able to cancel a payment instruction after the request has been submitted.
10.2. “Mobile wallet” means a phone-based service which allows customers to upload and receive money into an account stored on their mobile phone.
10.3. “Payment Method” means bank transfer and payment instruments including, but not limited to, credit cards, debit cards and alternative payment methods that we enable from time to time as stated on the Skrill Website.
10.4. “Recipient” means either the natural person or business that you are sending funds to using the Skrill Money Transfer Service.
10.5. “IBAN” means International Bank Account Number.