For all consumer complaints, please contact Skrill Help Team

If we are unable to resolve your complaint, you can contact your respective state banking department.

Skrill USA, Inc. is licensed in the the following States:

Alabama

  • License: Sale of Checks Act

Alaska

  • License: Alaska Money Services Act


Alaska customers may contact the:

Department of Commerce, Community, and Economic Development
Division of Banking & Securities
550 W. 7th Ave. Ste. 1850
Anchorage, Alaska 99501
1 (907) 269 4584 or 1(907) 269-4594 to report suspected violations of the Alaska Uniform Money Services Act.

Arizona


Arkansas

  • License: Uniform Money Services Act

California

  • License: The Money Transmission Act

Colorado

  • License: Colorado Money Transmitters Act


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado Division of Banking at 303-894-7575 or by mail at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information: 

  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.


Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers. 

Connecticut

  • License: Money Order and Travelers Check Licensees Act

Delaware

  • License: The Sale of Checks Act

District Of Columbia

  • License: Money Transmitter Law

Florida

  • License: Money Transmitters Code


Florida customers may contact Skrill USA, Inc.’s toll free number 1(800) 238-9984 to report violations of the Florida Money Transmitter’s Code.

Florida customers may contact the:

Florida Department of Financial Services
Division of Consumer Services
200 East Gaines Street
Tallahassee, FL 32399
1 (877) 693-5236 

Georgia

  • License: Money Transmitters Act

Hawaii

  • License: Money Transmitter License     

Idaho

  • License: Money Transmitters Act    

Illinois

  • License: Money Transmitters Act

Indiana

  • License: No license required    

Iowa

  • License: Money Services Act      

Kansas

  • License: Money Transmitters Act    

Kentucky

  • License: Kentucky Money Transmitters Act of 2006    

Louisiana

  • License: Sale of Checks and Money Transmission Act

Maine

  • License: Money Transmitters Act    

Maryland

  • License: Maryland Money Transmitters Act    

Massachusetts

  • License: Foreign Transmittal Act (FT 112151-100)

Michigan

  • License: Money Transmission Services Act    

Minnesota

  • License: Money Transmitters Act

Mississippi

  • License: Sale of Checks Act    

Missouri

  • License: Money Transmitters Act    

Montana

  • License: No license required    
  • Regulatory agency: N/A

Nebraska

  • License: Sale of Checks Act     

Nevada

  • License: Money Transmitters Act    

New Hampshire

  • License: Money Transmitters Act    

New Jersey

  • License: Money Transmitters Act    

New Mexico

  • License: No license required    

New York

  • License: Money Transmitters Act    


Skrill USA, Inc. is licensed as a money transmitter and regulated by the New York State Banking Department located at:
One State Street
New York, NY 10004-1511

Skrill USA, Inc. is located at:
61 Broadway, Suite 1603
New York, NY 10006

and may be contacted for questions or complaints at 1 (800) 238-9984.
Unresolved consumer complaints may be mailed to the New York State Banking Department, Consumer Services Division.

North Carolina

  • License: Money Transmitters Act    

North Dakota

  • License: Money Transmitters Act    

Ohio

  • License: Transmitters of Money Law    

Oklahoma

  • License: Oklahoma Financial Transactions Reporting Act    

Oregon

  • License: Money Transmitters Act    

Pennsylvania

  • License: Licensing Business of Transmitting Money or Credit Act    

Rhode Island

  • License: No license required    

South Carolina

  • License: No license required    
  • Regulatory agency: N/A

South Dakota

  • License: Money Order Business    

Tennessee

  • License: Money Transmitter License    

Texas

  • License: Money Services Business Statute    


Skrill USA, Inc. is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Skrill USA, Inc. should contact Skrill’s Help Team at +1 800 238 9984 or from here. If Skrill is unable to resolve your complaint, please contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294

Telephone Number 1-877-276-5554 (toll free)
Fax Number 512-475-1313
E-mail Address Consumer.complaints@dob.texas.gov
Website Address www.dob.texas.gov

Utah

  • License: Check Cashing Registration Act    

Vermont

  • License: Money Services Act    

Virginia

  • License: Money order and Money Transmission Services    

Washington

  • License: Uniform Money Services Act    

West Virginia

  • License: Issuance and Sale of Checks, Drafts, and Money Orders Act    

Wisconsin

  • License: No license required    
  • Regulatory agency: N/A

Wyoming

  • License: Wyoming Money Transmitter Act    

American Samoa

  • License: No license required   
  • Regulatory agency: N/A

Guam

  • License: Business License    

Northern Mariana Islands

  • License: Money Transmitters Act    

Puerto Rico

  • License: Act to Regulate the Money Service Business    

US Virgin Islands

  • License: Money Transmitters Act