To receive money from merchants or other Skrill users to an email address different from your primary one, first add it to your account. You can find more details on how to add a secondary email in the related articles.

To avoid issues with receiving money, follow these steps:

• Add the email address to your Skrill account before providing it to the sender. If you’re already expecting a payment and haven’t added your new email address, do so as soon as possible.
• Check the spelling of the email address for any errors.
• Make sure your Skrill account is open so you can receive the payment.
• Make sure your personal details in Skrill match the details on the merchant website.

In case you experience any issues, contact us for assistance using the contact channel below.