What are the solutions to the most common payment errors?
Some checkout errors are technical rather than related to restrictions, verification, or merchant rules and requirements. Here is a list of some of the most common errors, and what is the action needed to resolve them.
Error Message | Resolution |
Balance payment not available. You cannot pay with your Skrill balance now. | Please contact the merchant for further information. They do not allow the payment. |
Your available balance excludes XXX amount deposited with Mastercard that cannot be used with this option. | You can use your Mastercard deposited funds with a different merchant or payment option. |
Account information required. Contact merchant for support. | Please contact the merchant for further assistance. |
Your transaction failed and your PaysafeCard balance was not charged. Ensure your first and last name match with the PaysafeCard account used for this payment. | Please check that your registered names in your Skrill and your PaysafeCard accounts match. |
We have been unable to process your deposit as your Skrill account has not been fully verified and/or your customer information is not up to date. Please visit here to complete additional verification and/or update your customer information. | Complete additional verification. |