Merchant payments are usually instant, but occasionally extra time may be needed to locate or process a payment due to a communication or processing delay.
If the payment shows as successful in your Skrill wallet but does not appear on the merchant’s website, there are a few practical steps you can take. 

Start by checking your wallet transaction history to confirm that the payment status is successful. You can contact the merchant and ask them to locate the payment in their system. Share the key payment details with them, such as your wallet email address, merchant account email or username, transaction ID or reference ID, payment amount, currency, and the date and time of the payment. 

If the merchant cannot locate the payment, contact our Help Team using the button below and provide the same details. We can help locate the transaction and, where applicable, provide the merchant’s receive-money transaction ID so the merchant can credit the funds to your account.