You can only update your address when logged in from a web browser.

To update your address, log in via a web browser and go to Settings > Personal details > Address.

I updated my address and now my account is restricted. What should I do?

When you change your registered address, we'll ask you to verify the new one. Until verification is complete, your account will be restricted for all payments except bank withdrawals. You can withdraw by going to Withdraw > Bank account > Withdraw now (available only via a web browser).

To verify your new address, simply follow the on-screen instructions on your dashboard and upload the required documents. Refer to the related articles to find a list of accepted address verification documents and their requirements.

The address details you register in your Skrill account must be truthful, accurate, and up to date.

To avoid any issues with your address correction, check the guidelines below:

• We don't accept P.O. boxes as a valid address
• Use a residential address
• Ensure you use standard address format
• Your registered state should match your current address
• Ensure you have entered the address correctly and did not miss any numbers
• Your ZIP code and state should match
• Do not use symbols (e.g. -, #, @)

Examples of correct address format: 

Moving to/from another country

If you’ve moved from the USA to any other country, or from any other country to the USA, close your existing Skrill account and register a new one in your new country using an alternative e-mail address.

If you’re having difficulties re-using payment instruments or phone numbers previously registered with your old account, use the contact form below to let us know so we can assist you.