General tips

• Enable the pop-up windows of your browser, clear cache, and cookies
• Don’t use VPN, proxy, or IP masking services
• Make sure you have the newest version of your web browser and that your internet connection is stable

Bank deposit/ ACH

• Use your personal bank account
• Make sure you enter your correct online banking details, and one-time security codes/ passwords
• Make sure you have sufficient funds in your bank account
• Contact your bank to authorize the payment if they decline your transaction

Card deposit

• Make sure your card details are correct
• Enter the correct 3DS verified by Visa or Mastercard code provided by your bank
• Have sufficient funds on your card
• Contact your bank to authorize the payment if they decline your transaction
• Verify your card to increase your deposit limits (available on web only).

PaysafeCard/ Paysafecash deposits

• You are trying to complete the Paysafecash deposit more than 72h after initiating it
• Your Paysafecash/ mypaysafecard account is locked for payments
• You’ve reached the deposit limits of your Paysafecash/ mypaysafecard account
• You are trying to use more than one Paysafecash/ PaysafeCard account with Skrill

If you continue to experience difficulties completing a deposit, contact us by clicking on the available channel below.