I have made a withdrawal but it has not been processed yet. What should I do?

The standard processing time frame for a bank withdrawal is 2 – 5 business days. If you have initiated a withdrawal from your account, and you have not received the funds within 5 business days, please fill in the form below.

Please refrain from sending an inquiry before the standard processing time has passed, as you will be advised to wait until the processing period is over.

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