What to do if there has been an unauthorized transaction with my Skrill Visa® Prepaid Card?

Visa® and Skrill both employ sophisticated security systems that monitor for suspicious transactions and help us minimize fraud.  If you think your Skrill Visa® Prepaid Card has been used without your consent, please notify us immediately in order to block the card.

Also, we would suggest that you get in touch with us in case you require further information on a card transaction in your account, which is not entirely clear.

How can I make a charge back?

If you have made a purchase and would like to cancel the transaction or receive a refund you must contact the merchant where you made the transaction. Please ask the merchant to send the refund back to your card.

If a merchant refuses to issue a refund, please contact Skrill support.


The Skrill Visa® Prepaid Card is issued by Community Federal Savings Bank, member FDIC, pursuant to a license from Visa USA Inc.

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