Person outside looking for support on his phone

We’re here to help

We want to ensure you get the most out of being a Skrill VIP, which is why all our VIPs enjoy 24/7 access to help. Contact us if you can’t find the answer you’re looking for here. Skrill VIP members also have a dedicated account manager, available during office hours five days a week.

Skrill VIP help and FAQs

Become a VIP member simply by using your Skrill USA account. Transfer the minimum amount of $15,000 to Skrill USA merchants within a calendar quarterly period to guarantee your VIP Status for the following quarter.

Quarterly periods:

Q1: January – March

Q2: April – June

Q3: July – September

Q4: October – December

Please visit our VIP account page for more details.

You can tell if you're a Skrill VIP by looking for the VIP badge on your account dashboard. All new Skrill VIPs are sent an email confirmation of their updated status. To make sure you're set up to receive emails from us, go to Settings > Marketing preferences in your Skrill account.

Your VIP status would be upgraded within 5 business days. Terms and conditions apply.

To become a Skrill VIP you must have a valid Skrill account and transfer at least $15,000 to Skrill USA merchants within a calendar quarterly period. Your account will revert to a normal Skrill wallet if you don’t reach the $15,000 minimum. You’ll reclaim VIP status and all the extra benefits it brings within 5 business days after your transaction level again reaches $15,000.

VIP customer inquiries are our top priority, and we strive to deal with them as soon as possible.

We aim to answer all written inquiries from Skrill VIPs within hours of receiving them. On very rare occasions an issue may require more time to resolve, in which case we’ll keep you fully updated on progress.

Skrill is simple, secure and quick. It’s trusted by millions of people for every kind of online payment – from betting to trading, from shopping to gaming.

With Skrill, your financial details always remain private and you can pay or play in seconds through one easy-to-use account.

Skrill is also rewarding. You can enjoy special offers from thousands of selected retailers or join our exclusive VIP program to take advantage of even more benefits.

Our Skrill Visa® Prepaid Card gives you quick access to your money at home or abroad, so you can spend easily and securely.

It’s possible to have a Skrill account without outgoing transaction limits. Such accounts are offered to customers depending on verification status and activities.

Skrill VIP customers enjoy lower fees and higher limits on their transactions. The transaction limits vary depending on the selected payment option.

We like to keep things simple, so there’s no huge and confusing range of options. We offer just two main types of account: personal and business.

Skrill personal accounts are great for:

  • Paying and playing online while keeping your financial information private
  • Sending money to friends and relatives
  • Making quick and easy international payments

Skrill business accounts are ideal for:

  • Accepting payments on your website
  • Getting paid directly via Skrill
  • Making payments to suppliers and employees
  • Making international commercial payments

You can have one personal account and as many business accounts as you need.