Skrill Send Direct

Scroll down

Skrill Send Direct Terms and Conditions

1. Send Direct Service
The Send Direct Service is an additional service offered to Skrill Account holders enabling them to send money to another person that is known to them. Money will be transferred from the Skrill Account holder’s selected Payment Instrument to the bank account or Mobile Wallet of the Recipient. Skrill may enable other receiving options from time to time as shown on our Website. (the “Send Direct Service”).

2. Scope of Send Direct Terms and Conditions
2.1 By accessing and using the Send Direct Service, you are agreeing to these terms and conditions (the “Send Direct Terms and Conditions”).

2.2 The Send Direct Terms and Conditions shall apply to your use of the Send Direct Service, in addition to the Skrill Account Terms of Use

2.3 In the event of any inconsistency between the Skrill Account Terms of Use and these Send Direct Terms and Conditions, the Send Direct Terms and Conditions will, to the extent of this inconsistency, prevail.

2.4 Sections 8.4, 8.5, 8.5A, 9.4, 9.5, 9.5A, 9.6, 13 (in its entirety) and 14.3 of the Skrill Account Terms of Use do not apply to the Send Direct Service. 

3. Accessing the Service
Existing Skrill Account holders can use the service by logging into their Skrill Account and selecting ‘Send Direct’. New customers are required to open a Skrill Account before they can use the Send Direct Service. Skrill Account holders will need a Payment Instrument to making transaction using the Send Direct Service. 

4. Sending money
4.1 We strongly advise you to only send money to people you know. Once the funds have been debited from your Payment Instrument, you will not be able to cancel or reverse the transaction.

4.2 To send money, simply log into your Skrill Account and select ‘Send Direct’. You will then be required to enter your payment instructions which include: the amount of money you wish to send, the currency and the Recipient’s details, including the country in which the Recipient resides. 

4.3 You can send money using any of the Payment Instruments available in your region. To view available Payment Instruments, please click here. You cannot use your Skrill Account balance or any other payment options that are otherwise available to upload money to your Skrill Account to send money using the Send Direct Service.

4.4 For Skrill to complete the payment instruction, the funds will be debited from your Payment Instrument and will momentarily pass through your Skrill Account before being transmitted to the Recipient or one of our payment partner, as applicable (see section 4.5 below for further details). This means all transactions made using the Send Direct Service will be shown in the ‘Transaction History’ of your Skrill Account. 

4.5 To send money using our Send Direct Service, we may use one of our payment partners to complete the transfer to a Recipient. Therefore, when providing this service, the funds will be instantly credited to the relevant payment partner. The payment partner shall then be responsible for ensuring the onward transmission of the payment to the Recipient. Without prejudice to section 16.5 of the Skrill Account Terms of Use, our obligations under these Send Direct Terms and Conditions for the onward transmission of funds shall be complete once such funds have been credited by us to the relevant payment partner. Therefore, once such credit has been made by us, we shall not be responsible for the onward transmission of such funds by that payment partner.

4.6 You can send money from any of the countries currently supported by the Send Direct Service, and you can send money to Recipients residing in any of the countries currently supported by the Send Direct Service. To view a list of these countries, please click here.  We may make changes to the list of sending countries and receiving countries from time to time without following the procedure set out in section 18 of the Skrill Account Terms of Use. 

5. Transaction times and limits
5.1 If you send money using your debit card or credit card to the Recipient, funds will usually be debited from your card immediately and will usually be credited to the Recipient’s account the same day. If you send money by bank transfer, it will usually take between 2-5 days for the funds to be credited to the Recipient’s bank account. Transactions may be delayed for any reason set out in section 9.2 of the Send Direct Terms and Conditions, if the Recipient is required to identify themselves in accordance with section 8.2 of the Send Direct Terms and Conditions, or if the Recipient’s account has been restricted by their payment service provider. 

5.2 Transaction limits apply to the Send Direct Service and vary depending on the status of your Skrill Account, selected Payment Instrument, country of residence and the country you are sending funds to. We reserve the right to vary the transaction limits from time to time, in our sole discretion. If the amount you wish to transfer exceeds the applicable transaction limit, we will notify you immediately and you will not be able to continue with the payment instruction unless you lower the amount in accordance with the applicable transaction limit. 

6. Prohibited Activities
In addition to the prohibited transactions stated in section 11 of the Skrill Account Terms of Use, the following transactions are also prohibited when using the Send Direct Service: (a) transferring funds on behalf of a third-party; and (b) using the Send Direct Service to make a cash advance from your credit card. We reserve the right, in our sole discretion, to add categories of prohibited transactions for the Send Direct Service by adding such categories either to these Send Direct Terms and Conditions or an acceptable use policy published on the Website.

7. Fees
7.1 Subject to section 2.4 above, fees for the Send Direct Service will be charged in accordance with section 14 of the Skrill Account Terms of Use and the ‘Fees’ section of our Website. Currency conversions will apply. 

7.2 You, and not the Recipient, will pay any applicable fees in accordance with section 14.6 of the Skrill Account Terms of Use. The Recipient will be liable for any fees charged by their payment service provider for receiving funds. 

8. Personal information of Recipients
8.1 You must obtain consent from the Recipient to share their personal information with Skrill prior to entering their details into the Send Direct Service. Personal information includes, but is not limited to, name, address, date of birth, email address, telephone number and such other information as required by us from time to time to provide the Send Direct Service or to comply with applicable law or regulatory requirements. By submitting the payment instruction, you are confirming that you have obtained such consent from the Recipient.

8.2 If required by applicable law or regulatory requirements, the Recipient may be required to verify their identity prior to receiving the transferred funds. If the Recipient does not verify their identity within thirty-one (31) days the transfer will be declined and the funds will be refunded to your Payment Instrument in accordance with section 9.3 below.

9. Suspending or cancelling a payment instruction
9.1 You will not be able to cancel a payment instruction after the request has been submitted.

9.2 In addition to any rights stated in the Skrill Account Terms and Conditions, Skrill may suspend or cancel a payment instruction if: we are required to do so under applicable law or regulation; Skrill or a payment partner is unable to verify the identity of the Recipient; the payment instructions provided by you are incomplete or inaccurate; the transaction is rejected by the Recipients payment service provider or our payment partner; we have reasonable grounds to believe the transfer constitutes a prohibited transaction in accordance with Section 11 of the Skrill Account Terms of Use or Section 6 of these Send Direct Terms and Conditions, or is otherwise prohibited under applicable law.

9.3 In the event we are unable to complete a payment instruction, we will make three (3) separate attempts to refund the amount to your Payment Instrument. If our third attempt at refunding the amount to your Payment Instrument is unsuccessful, we will credit the equivalent amount to your Skrill Account balance. Please note if the funds are credited to your Skrill Account balance, you will no longer be able to use the funds for the Send Direct Service. However, you may spend the funds with online merchants or withdraw the funds in accordance with section 12 of the Skrill Account Terms of Use. 

10. Definitions
10.1 Unless stated otherwise, all terms defined in the Skrill Account Terms of Use have the same meaning in these Send Direct Terms and Conditions. 

10.2 “Mobile wallet” means a phone-based service which allows customers to deposit and receive money into an account stored on their mobile phone.  

10.3 “Payment Instrument” means a debit card, credit card, bank account or such other payment instruments Skrill Ltd enables from time to time as stated on the Skrill Website. 

10.4 “Recipient” means the person you are sending funds to using the Send Direct Service.