Skrill Send Direct
Skrill Send Direct Terms and Conditions
[Version 1.2 - November 2017]
1. Send Direct Service
The Send Direct Service is an additional service offered to Skrill Account holders enabling them to send money to another person that is known to them. Money will be transferred using the Skrill Account holder’s selected Payment Method (as defined in section 10 below) to the bank account or Mobile Wallet of the Recipient. Skrill may enable other receiving options from time to time as shown on the Skrill Website (the “Send Direct Service”).
2. Scope of Send Direct Terms and Conditions
2.1 By accessing and using the Send Direct Service, you are agreeing to these terms and conditions (the “Send Direct Terms and Conditions”).
3. Accessing the Service
Existing Skrill Account holders can use the service by logging into their Skrill Account and selecting ‘Send Direct’. New customers are required to open a Skrill Account before they can use the Send Direct Service. Skrill Account holders will need a Payment Method to make transactions using the Send Direct Service.
4. Sending money
4.1 We strongly advise you to only send money to people you know. Once the funds have been debited from your Payment Method, you will not be able to cancel or reverse the transaction.
4.2 To send money, simply log into your Skrill Account and select ‘Send Direct’. You will then be required to enter your payment instructions which include: the amount of money you wish to send, the currency and the Recipient’s details, including the country in which the Recipient resides.
4.3 You can send money using any of the Payment Methods available in your region. To view available Payment Methods, please click here. You cannot use your Skrill Account balance or any other payment options that are otherwise available to upload money to your Skrill Account to send money using the Send Direct Service.
4.4 For Skrill to complete the payment instruction, the funds will be debited using your Payment Method and will momentarily pass through your Skrill Account before being transmitted to the Recipient or one of our payment partner, as applicable (see section 4.5 below for further details). This means all transactions made using the Send Direct Service will be shown in the ‘Transaction History’ of your Skrill Account.
5. Transaction times and limits
5.1 If you send money using your debit card or credit card to the Recipient, funds will usually be debited from your card immediately and will usually be credited to the Recipient’s account the same day. If you send money by bank transfer, it will usually take between 2-5 days for the funds to be credited to the Recipient’s bank account. Transactions may be delayed for any reason set out in section 9.2 of the Send Direct Terms and Conditions, if the Recipient is required to identify themselves in accordance with section 8.2 of the Send Direct Terms and Conditions, or if the Recipient’s account has been restricted by their payment service provider.
5.2 Transaction limits apply to the Send Direct Service and vary depending on the status of your Skrill Account, selected Payment Method, country of residence and the country you are sending funds to. We reserve the right to vary the transaction limits from time to time, in our sole discretion. If the amount you wish to transfer exceeds the applicable transaction limit, we will notify you immediately and you will not be able to continue with the payment instruction unless you lower the amount in accordance with the applicable transaction limit.
6. Prohibited Activities
8. Personal information of Recipients
8.1 You must obtain consent from the Recipient to share their personal information with Skrill prior to entering their details into the Send Direct Service. Personal information includes, but is not limited to, name, address, date of birth, email address, telephone number and such other information as required by us from time to time to provide the Send Direct Service or to comply with applicable law or regulatory requirements. By submitting the payment instruction, you are confirming that you have obtained such consent from the Recipient.
8.2 If required by applicable law or regulatory requirements, the Recipient may be required to verify their identity prior to receiving the transferred funds. If the Recipient does not verify their identity within thirty-one (31) days the transfer will be declined and the funds will be refunded using your Payment Method in accordance with section 9.3 below.
9. Suspending or cancelling a payment instruction
9.1 You will not be able to cancel a payment instruction after the request has been submitted.
10.2 “Mobile wallet” means a phone-based service which allows customers to upload and receive money into an account stored on their mobile phone.
10.3 “Payment Method” means bank transfer and payment instruments including, but not limited to, credit cards and debit cards that Skrill Ltd enables from time to time as stated on the Skrill Website.
10.4 “Recipient” means the person you are sending funds to using the Send Direct Service.