PAY ONLINE. SPEND ABROAD. WITHDRAW CASH.

If you are an existing Skrill customer residing in a supported country, you can order a Skrill Card* right now.

Simply log into your account, go to the Skrill Card section in My Account and click on Apply now. Please ensure you make any necessary amendments to the shipping address and the currency in which your card will be denominated.

Please also note that your account will be charged with the card's annual fee of €10.

Once you order your Skrill Card* you may expect it delivered to your address within 2-10 business days. If you are based outside of the European Economic Area, delivery can take up to 20 business days. Please note that the PIN code is generated automatically online upon activation of the card.

 *Skrill card is only available to residents of authorized European Economic Area (EEA) countries. 

We recognize that it’s frustrating when a card payment is rejected. Your Skrill Prepaid Mastercard* payment may have been rejected for a variety of reasons: you have reached your limit, your balance isn’t enough to cover the payment, there’s a temporary restriction on your card or account, or you were attempting to use your card to purchase restricted goods or services.

Please check our Terms of Use for allowed payment types, and make sure your card or account are not temporarily disabled.

If you believe you had a sufficient balance and that the payment should have been processed successfully, please contact the Skrill Help Team.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

Most services available with your Skrill Card* are free of charge:

• FREE to pay for goods in shops, restaurants and online.
• FREE balance enquiries.
• FREE online statements.
• FREE PIN reissue.

Apart from our annual fee (€10), we only charge for ATM usage (1.75%) and foreign exchange.

These fees remain the same whether you are at home or abroad.

Fees may differ or may not apply, depending on a customer's VIP status. You can see a full list of our charges under Fees in the Skrill Card section of the Skrill website.

If you're forgotten the PIN for your Skrill Card*, you can order a PIN reminder free of charge by following these steps:

1. Log in to your Skrill Account.
2. Go to Skrill card.
3. Click on Retrieve PIN.

Please protect your PIN, never write it down and never disclose it to anyone.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

For security purposes, you need to activate your card before you can start using it.

To activate your card, simply log in to your Skrill Account and click on Skrill Card*, then verify the requested details to complete the process.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

To report a lost or stolen card*, log into your Skrill account and go to the Skrill Card section. 

Alternatively, you could call our dedicated "Lost & Stolen card" line (available 24/7) on +44 (0) 203 308 2530.

Your card will be cancelled immediately, and you will be able to apply for a new one.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

Once you order your Skrill Card* you may expect it delivered to your address within 2-10 business days. If you are based outside of the European Economic Area, delivery can take up to 20 business days. If you have not received your card after this time, please contact the Skrill Help Team, providing your postal address in the following format:

Country:

City:

ZIP/Post code:

State:

Address:

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

To top up your Skrill Card*, you need to upload funds into your Skrill Digital Wallet, as the two are directly connected.

Simply log in to your Skrill account, click Deposit and choose the option that's most convenient for you.

Any transactions you make with your card will appear in the Transactions section, which you can check online at any time.

To manage your Skrill Card, simply click on the Skrill Card section of your account.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.