Road to Glory - Campaign Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS BEFORE JOINING THE PROMOTION. BY TAKING PART, YOU AGREE TO THESE TERMS AND CONDITIONS, WHICH INCLUDE IMPORTANT INFORMATION ABOUT YOUR RIGHTS.

1. CAMPAIGN OVERVIEW AND DURATION

1.1. This campaign (the “Campaign”) is provided by the applicable Paysafe entity depending on the product used by the participant and the participant’s country of residence as set out below:

a) For participants using a Skrill Account and located within the European Economic Area (“EEA”): Paysafe Payment Solutions Limited, a company duly registered under the laws of Ireland under company number 626665 with registered office at 15 George’s Quay, Dublin 2, D02 VR98, Ireland, authorised by the Central Bank of Ireland for the issuing of electronic money;

b) For participants using a Skrill Account and located outside the EEA: Skrill Limited, a company duly registered under the laws of England and Wales under company number 04260907, with its registered office at 1st Floor, 2 Gresham Street, London, EC2V 7AD, United Kingdom, authorised by the UK Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money;

c) For participants using a Neteller Account and located within the EEA: Paysafe Payment Solutions Limited, a company duly registered under the laws of Ireland under company number 626665 with registered office at 15 George’s Quay, Dublin 2, D02 VR98, Ireland, authorised by the Central Bank of Ireland for the issuing of electronic money; and

d) For participants using a Neteller Account and located outside the EEA: Paysafe Financial Services Limited, a company duly registered under the laws of England and Wales under company number 04478861, with its registered office at 1st Floor, 2 Gresham Street, London, EC2V 7AD, United Kingdom, authorised by the UK Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money.

The relevant entity above shall be referred to in these Campaign Terms and Conditions as “Paysafe”, “we”, “our” or “us”, as applicable.

For the purposes of these Campaign Terms and Conditions, “Account” means the participant’s Skrill Account or Neteller Account, as applicable.

1.2. The Campaign is for a limited time only and runs from 17 September 2026 at 00:00 UTC until 18 October 2026 23:59 UTC (“Campaign Period”). We reserve the right to extend, shorten, or otherwise amend the Campaign Period at our sole discretion. Any such changes will be communicated via email, sent to your primary email address registered with your Account.

1.3. During the Campaign Period this invitation-only campaign is made available to selected customers with a VIP status, at our sole discretion.

Eligible Participants may take part in a multi-stage campaign in which participants accumulate “Goals” based on Eligible Transactions. For the purposes of the Campaign, one (1) Goal shall be awarded for every USD 10,000 transferred through Eligible Transactions during the relevant stage.

The Campaign shall be structured in three (3) stages and shall include:

(a) bonuses awarded upon achieving specified activity thresholds during each stage;

(b) leaderboard-based rewards awarded to top performing participants; and

(c) entry into draws for in-account bonus credits.

Participation in the Campaign requires Eligible Participants to explicitly confirm their participation, including by replying to the Campaign invitation email or following any other registration instructions provided by us, and to provide a campaign nickname. Eligible Participants who do not provide a valid nickname will not be registered for the Campaign. The nickname must not contain any personal data, including but not limited to first name, surname, or email address.

Participation in the Campaign will only be effective once the Eligible Participant has received access to these Campaign Terms and Conditions and has confirmed participation in accordance with the instructions provided by us.

Further details relating to the mechanics, qualifying thresholds, leaderboard rankings, prize allocation and rewards applicable to each stage of the Campaign shall be determined by us and set out in these Campaign Terms and Conditions and/or   communicated to participants as part of the Campaign.

1.4. Except as expressly stated in these terms, these Campaign Terms and Conditions govern the Campaign and shall be read together with: (i) For Skrill participants, the applicable terms include the Skrill Account Terms of Use and Skrill VIP Programme Terms and Conditions; (ii) for Neteller participants, the applicable terms include the Neteller Terms of Use and Neteller VIP Terms and Conditions, with defined terms having the same meaning unless stated otherwise or required by context. In case of conflict between those terms and these Campaign Terms and Conditions, these Campaign Terms and Conditions shall prevail to the extent of the conflict in relation to this Campaign.

2. ELIGIBILITY CRITERIA

2.1. To participate in the Campaign, you must: 

a. be at least 18 years of age;

b. have received an invitation at the start of or before the Campaign Period, from your assigned VIP Account Manager, either via email sent to the primary email address registered to your Account or via communication from your assigned VIP Account Manager through an approved communication channel;

c. have successfully completed the identity verification required as per the instructions provided by us and have an active Account in accordance with the applicable Account Terms of Use;

d. complete an Eligible Transaction (as defined below) within the Campaign Period;

e. not reside or be located in any country or jurisdiction, where we are prohibited from providing services or where this Campaign is prohibited;

f. not use your Account for commercial purposes;

g. not have your Account registered and used in any country or jurisdiction where this Campaign might be considered illegal and/or prohibited;

h. not be an employee, contractor, consultant or an immediate family member of an employee of ours, or of any other Paysafe Group company. For avoidance of doubt “immediate family member” shall mean any individual with any of the following relationships to the employee: a/ spouse, and parents thereof; b/ sons and daughters, and spouses thereof; c/ parents, and spouses thereof; d/ brothers and sisters, and spouses thereof; e/ grandparents and grandchildren, and spouses thereof; f/ domestic partner and parents thereof, including domestic partners of any individual in a/ through g/ of this definition; and g/ any individual related by blood or affinity whose close association with the employee is the equivalent of a family relationship;

i. not be a service provider, nor an immediate family member of our service provider, or of any other Paysafe Group company;

The above mentioned are collectively referred to as the “Eligibility Criteria”.

If you satisfy the Eligibility Criteria, you are an eligible participant for this Campaign (an “Eligible Participant”). An Eligible Participant who has won a reward shall be referred to as “Winning Participant”.

2.2. We reserve the right to request participants to provide documentation or information to verify eligibility and may disqualify any participant who fails to provide such information within a reasonable timeframe stipulated by us.

2.3. Use of script, macro or any automated system to enter the Campaign is prohibited and entries made (or which appear to have been made) using any such system shall be treated as void. Any illegible, incomplete or fraudulent entries shall be rejected.

3. REWARDS

3.1. During the Campaign Period only, Eligible Participants may receive USD-denominated in-account bonus credits and/or other in-account promotional credits (each a “Reward”). Eligible Participants may qualify for such Rewards by achieving specified activity thresholds, attaining leaderboard positions, or qualifying for promotional draws. Winners of such draws shall be selected at random from the pool of Eligible Participants meeting the applicable qualifying criteria. The number of Winning Participants and the applicable conditions for each Reward shall be determined by us and set out in these Campaign Terms and Conditions and/or communicated to participants before the applicable stage starts.

3.2. Where the Reward consists of in-account credits, we shall transfer the relevant Reward to the Winning Participant’s Account by November 30 2026. If a Winning Participant wishes to receive such Reward into a designated multi-currency account, such preference must be communicated and confirmed by us via email before the Reward is transferred. We shall make reasonable efforts to transfer such in-account credits to the Winning Participant’s Account without notice or request. We reserve the right to extend the transfer term with up to thirty (30) days if reasonably required to do so.

3.3. In-account credits shall be paid out to the Winning Participant’s parent/main Account in EUR or USD, as applicable. If a Winning Participant wishes to receive the Reward in another multi-currency Account owned by the same Winning Participant, the Winning Participant must contact us through an official communication channel and request such payment before the Reward is transferred. Subject to our confirmation, we may transfer the Reward to the designated multi-currency Account. In case the receiving Account is denominated in a currency other than EUR or USD, the Winning Participant will receive the Reward in the primary currency of the receiving Account, converted at our standard exchange rate on the day the Reward is paid out. We are not responsible for any fluctuations in currency exchange rates or for any loss resulting from such fluctuations.

3.4. In case the Winning Participant’s Account is closed, terminated or suspended at the time of reward delivery, the Reward will be forfeited.

3.5. Rewards are final, non-transferable and non-exchangeable for other goods, services and/or cash. Any taxes or duties applicable to the receipt of the Reward are the sole responsibility of the Winning Participant.

3.6. We reserve the right to disregard any participant from the Campaign where we in our sole but reasonable discretion, have reason to believe that such Eligible Participant and/or Winning Participant has breached or tried to breach these Campaign Terms and Conditions, the Skrill Account Terms of Use or the Neteller Terms of Use, the Skrill VIP Programme Terms and Conditions or Neteller VIP Terms and Conditions (as applicable) and/or any applicable third party terms and conditions, or attempted to circumvent or impair our security or operational procedures. 

4. ELIGIBLE TRANSACTIONS AND EXCLUDED MERCHANTS

4.1. An Eligible Transaction is defined as a transfer from an Account to an Eligible Merchant during the Campaign Period, provided that such transfer reflects legitimate and genuine customer activity with the relevant Eligible Merchant before any withdrawal is initiated (“Eligible Transaction”). Any transaction that is subsequently refunded, reversed, cancelled, charged back or otherwise returned in whole or in part, shall not be considered an Eligible Transaction. Cryptocurrency buy and sell transactions and withdrawals to external cryptocurrency wallets may also qualify as Eligible Transactions, where expressly communicated as part of the Campaign. We reserve the right, in our sole discretion, to exclude any transaction that we reasonably suspect does not reflect legitimate and/or genuine customer activity or that breaches these Terms and Conditions.

4.2. We are not responsible for any delays or failures to meet any of the Eligibility Criteria due to acts or omissions of third parties, including but not limited to Eligible Merchants, banks and any other payment institutions involved in the processing of the potential Eligible Transaction due to verification checks or any other actions that are beyond our control.

4.3. Transactions to the following Skrill or Neteller Merchants (“Excluded Merchants”) shall not be considered Eligible Transactions: Bet365, SBO Bet, Matchbook, L&L Europe Limited, MT SecureTrade Limited, Superlenny, Thrills, Kaboo, Highroller, Quinnbet, PAF, SPORTMARKET, AT Globalmarkets, 888, OctaFX, Exinity, AvaTrade, IC Markets, Vantage, Infinox and AK Capital. We reserve the right to update this list at any time. For the purposes of this Campaign, any merchant that is not listed as Excluded Merchant and that accepts Skrill or Neteller transfers, as applicable, shall be deemed an “Eligible Merchant”.

5. PRIVACY

5.1. The processing of participants’ data is governed by the Paysafe Group Privacy Notice which can be found on our website (https://www.paysafe.com/eu-en/paysafegroup/comprehensive-privacy-notice).

6. CONFIDENTIALITY

6.1.Confidential Information means any information which is marked as “Confidential” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to the generality of the foregoing, business plans, data, strategies, methods, customer and client lists, technical specifications, transaction data and customer data shall be deemed confidential.

6.2. During the Campaign Period and thereafter, we shall use and reproduce the participants’ Confidential Information only for purposes of this Campaign and only to the extent necessary for such purpose and will restrict disclosure of the Confidential Information to our employees, consultants, advisors, independent contractors or third parties with a need to know.

6.3. Notwithstanding the foregoing, it shall not be a breach of this Campaign for us to disclose Confidential Information if required to do so under law or in a judicial or governmental investigation or proceeding.

6.4. The confidentiality obligations in this Clause 6 shall not apply to information that (i) is or becomes public knowledge through no action or fault of ours; (ii) is known to us  without restriction, prior to receipt from the participant in relation to this Campaign, from our own independent sources, and which was not acquired, directly or indirectly, from the participant; (iii) we receive from any third party reasonably known by us to have a legal right to transmit such information, and not under any obligation to keep such information confidential; or (iv) is independently developed by our employees or agents, provided that we can show that those same employees or agents had no access to the Confidential Information received hereunder.

7. GENERAL TERMS

7.1. By confirming your participation in, or taking part in, this Campaign after receiving access to these Campaign Terms and Conditions, you agree to be bound by these Campaign Terms and Conditions.

7.2. The Campaign is not available to residents of countries where it might be considered illegal and/or prohibited.

7.3. As far as the law allows, we and our employees, agents, or distributors are not responsible for any loss or damage related to taking part (or trying to take part) in this Campaign. This includes all types of claims, whether based on contract, warranty, negligence, or any other legal basis, and covers all kinds of liability (direct, indirect, special, incidental, exemplary, punitive, or consequential). This does not affect your legal rights. We also do not limit or exclude any liability where the law says we cannot - such as for death or personal injury caused by our negligence, fraud, or any other matter where liability cannot be excluded by law.

7.4. All decisions made by us are final and binding and no further correspondence will be entered into.

7.5. We are not responsible for: (1) any incorrect or inaccurate information, whether caused by participants, printing errors or by any of the equipment or programming associated with or utilised in the Campaign; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; (3) unauthorised human intervention in any part of the entry process or the Campaign; (4) technical or human error which may occur in the administration of the Campaign or the processing of entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from participation in the Campaign or receipt or use or misuse of any Reward, prize, bonus, or commission.

7.6. If you are residing in a country outside the EEA, all issues and questions concerning the construction, validity, interpretation, enforceability, or resolution of any dispute arising out of or in connection with these Campaign Terms and Conditions, or the rights and obligations of the participant and us in connection with the Campaign, shall be governed by, and construed in accordance with the laws of England and Wales, without giving effect to any choice of law or conflict of law rules (whether of England or any other jurisdiction) which would cause the application of the laws of any jurisdiction other than England and Wales. Any dispute or claim arising out of or in connection with these Campaign Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7.7. If you are residing in a country within the EEA, all issues and questions concerning the construction, validity, interpretation, enforceability, or resolution of any dispute arising out of or in connection with these Campaign Terms and Conditions, or the rights and obligations of the participant and us in connection with the Campaign, shall be governed by, and construed in accordance with the laws of Ireland, without giving effect to any choice of law or conflict of law rules (whether of Ireland or any other jurisdiction) which would cause the application of the laws of any jurisdiction other than Ireland. Any dispute or claim arising out of or in connection with these Campaign Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Ireland.

7.8. We reserve the right to modify, cancel, terminate, suspend or amend the Campaign or these Campaign Terms and Conditions in whole or in part, at our sole discretion, if we believe the Campaign is not capable of being conducted as specified within these Campaign Terms and Conditions, or if required due to circumstances beyond our reasonable control, legal or regulatory requirements, technical issues, unauthorised intervention, fraud, abuse, or any other cause that could affect the administration, security, fairness, integrity or normal course of the Campaign. Any material changes will be communicated to participants via email, sent to the primary email address registered with the Account, where reasonably practicable. Continued participation in the Campaign following any such changes shall constitute acceptance of these changes.

7.9. We accept no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

7.10. We shall not be liable for delay in performing, or failure to perform, any of our obligations under these Campaign Terms and Conditions, if such delay or failure results from events, circumstances or causes beyond our reasonable control, such as but not limited to fire, flood, earthquake, adverse weather conditions, strike, war (declared or undeclared), embargo, blockade, legal prohibition, governmental action, riot, insurrection, damage, destruction, flight or other transportation delays or cancellations.

7.11. If there is any discrepancy between any translated version and the (original) English language version of these Campaign Terms and Conditions, the English version shall prevail.

7.12. Should any provision of these Campaign Terms and Conditions be deemed to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

7.13. These Campaign Terms and Conditions constitute the entire agreement between us and the participant regarding the Campaign and supersede any prior communications or agreements.

Contact Us

If you have any questions about these Campaign Terms and Conditions or our services in general, you may contact Customer Service via the “Support” function accessed through the following links:

For Skrill customers:  https://www.skrill.com/en/support/; and

For Neteller customers: https://www.neteller.com/en/support/