Skrill works hard to keep you safe online

Stay safe with Skrill:

  • Skrill will always address you by your first and last name in all communications
  • Skrill will never ask you to click a link in an email to input your details
  • Only log-in from the official Skrill website at https://www.skrill.com
  • Protect your password: Skrill representatives will never ask you for your password.

How Skrill keep you safe

Typical scams

Be aware and stay safe

Attempts to trick you into handing over your hard earned cash are nothing new. Whether it's counterfeit cheques, fake currency or internet phishing tricks, you should always ensure you protect yourself against potential theft by being aware of the scams that exist out there, especially online. Skrill works hard to ensure your security, but online scams and frauds still exist and you should be aware of existing scams. Here are some of the most common ones.

The Car Scam

People selling used cars at rock bottom prices, claiming that the car will be delivered by Skrill and asking for a cash deposit to a Skrill agent – but, and this is the thing to watch for, the deposit itself is requested through offline money transfer agents, such as Western Union Money Transfer. Skrill does not allow or accept cash to be deposited into its system. Only bank transfers, credit cards and listed local payment options are valid ways to fund your account. This fraud may also involve goods other than cars, but the process remains the same, someone trying to scam you by using the Skrill name. Remember, we do not have Skrill Agents.

The Apartment/Flat Scam

One of the most recent scams to appear online involves offering properties at low rents on housing websites, then taking fraudulent payments from potential tenants via reputable money-transfer agencies, such as Skrill and Western Union.

The perfect flat will appear in an advert and invariably the owner will claim they live overseas and have had problems with former tenants being unable to prove they could afford the rent and deposit. Because of this, they will ask you to send the deposit amount to a trusted friend or family member via an online payment transfer, to prove you are serious about becoming a tenant.

This is where many people are defrauded. Because it appears that there is little risk in simply depositing an amount to a trusted friend or relative of choice via either Western Union or Skrill, then sending a scanned copy of the payment transfer receipt as verification.

However, the scammer will use a fake office address for Skrill or Western Union where you are asked to send the scanned details, which the fraudster then uses to obtain the funds before disappearing, leaving you out of pocket, and ineligible for a refund.

The Online Dating Scam

With many single people trying to meet their perfect match, even online dating is susceptible to fraud and scams. Typically, messages are sent back and forth as a real rapport begins to grow. Then the respondent or “date” starts to ask for financial help, usually involving either urgent medical attention, or the need to travel home (expensively) to a foreign country. Many people have fallen for this and ended up losing hundreds and sometimes even thousands of pounds, and then never hearing from their “date” again. To prevent this from happening, remember the three golden rules when using dating sites:

  • Never send money to someone you don’t know, however plausible or affectionate they sound.
  • Only use a reputable online dating or chat service and follow their safety tips.
  • Report any suspicions to the dating site directly to avoid any upsetting situations.


Charity Scam

Sadly, these days even charities are targeted by spam emails. Often when a natural disaster occurs, you may receive an email about an "urgent appeal" for aid. It is natural to want to help, but please take time to make sure the message is from the charity it claims to represent.

The charity named in the email may be very similar to that of an established and familiar charity and you may be directed to a professional looking website where you will be encouraged to donate via credit card. With a fake 'appeal' you not only give donations to criminals and not victims, but also reveal your financial and personal details. Another variation is a 'donations' phone line that lists a premium number to call. This will be very expensive to call and the 'donations' will not be sent to the victims.

To avoid giving your donations to scammers, always check with the Charity Commission before making a donation. If the appeal mentions Skrill you can also check the validity of a sender by contacting security@skrill.com.

Skrill encourages you to be generous to charities, but also to very careful to make sure they are genuine.

Auction Site Scams

When paying for goods online, particularly on auction websites, bear in mind that people asking you to transfer funds directly from your bank account into their own may be trying to scam you – even if they ask you to pay into a trusted third party such as Skrill.

Skrill accounts can only be funded by the registered account holder – third party deposits are never accepted.

Phishing

What is phishing and how does it work?

Phishing is a form of online fraud whereby scammers seek to trick a company’s customers into giving them their personal details.

Today, phishing unfortunately affects a number of online organisations including financial institutions (such as banks), public bodies (such as HMRC), retailers (like Amazon or eBay) or online services (including Skrill , but also PayPal, social networks, email providers, and a host of others).

How does it work?
Typically, an email will arrive suggesting that it is from a well-known brand – it could be a high street bank, an online retailer, Facebook or even Skrill.
Scammers try to make these emails appear as similar as possible to an official email from one of these companies – using logos, type and colours that will appear familiar to a customer.

These emails will generally suggest that something has happened that requires you to click a link and log-in to your account. Some of the claims that these emails could make include:

  • Claims that your account has been suspended
  • Claims that your account details have been stolen
  • Claims that you are due a refund for something
  • Claims that if you do not respond, your account will be closed down
  • Claims that you have won lots of money in a competition or lottery

Fraudsters hope that customers will open and read these emails and that they will click on links placed in them.

These links do not take customers to the legitimate business’ website, but rather link to a page that the scammers have set up to look almost identical to the website whose customers they are trying to target. On this page, victims are asked to enter personal details – account log-in information or even their credit card or bank account details.

If someone enters these details, scammers may try to use their credit card information, log-in to their accounts and make use of them or even seek to steal someone’s identity with the information that they can gather.

Skrill emails will always address you using your full name

(eg. Dear John Doe)

Scam emails may have no form of introduction at all, may address you using your email address rather than your name [eg. Dear johndoe@xxxxxemail.com] or may address you very generically [eg. Dear Customer].

Skrill emails will never ask you to click a link in an email to input your details
Scam emails will normally have a number of links in them that you are asked to click. Our advice would be always to close the email, open your internet browser and manually put in our URL – www.skrill.com – rather than clicking on a link in an email.

Look at the website address you are sent to
Some scam emails will seek to “mask” the address that they are sending you to – while the link may appear to send you to www.skrill.com, if you click the link and look at the URL you are sent to, you will see that it is not an official Skrill website address.

Some (though not all) scam emails will send you to an address that they try to make look legitimate. For example, this might be something like www.verify-skrill.com. In other cases, scammers will try using addresses that they hope will look like the official address at a casual glance (eg. www.mircosoft.com rather than www.microsoft.com).

Ensure that the only pages into which you put your details have an address that begins www.skrill.com
When the address in the browser bar begins https:// (rather than - 'http://') you are accessing a secured server, and you will be able to view a security certificate in your browser.

Other precautions
In most cases, phishing emails send you to a page with a link that starts with http:// which means that the connection to the page is not encrypted and that you should not be sharing any personal details.

If you do not have email or spam filtering, you may want to consider investing in such software. Most email spam filters will send the vast bulk of phishing emails to your junk folder. However, even if you do install such software, remain aware of the risks as it may not catch every threat.

You may also want to consider anti-virus software, as some packages will alert you if a page that you are trying to enter has been identified as a phishing or scam page and will give you various warnings. Again, even if you do install such software, remain aware of the risks as it may not catch every threat.

What to do if you are suspicious of an email


  • Report suspected phishing emails to security@skrill.com. Do not reply or respond in any way to these emails.
  • If you are ever unsure, go directly to www.skrill.com to login to your account. Ignore any links in suspicious emails; go directly to the website and always type in the address yourself.

Staying safe online

Keeping your details secure

Even though there are fraudsters and scammers out there, online shopping and banking are usually a totally safe and secure activity. Simply follow these simple guidelines and use common sense to stay safe.

Tips for staying safe

  • Ensure you are buying from a reputable company. You can do this by checking they physically exist. Do they have an address and contact number? Do they clearly list their privacy and returns policies?
  • Check the company out on the internet. Read review sites and do some research before you part with any cash or bank details.
  • Be defensive with your personal information – never be afraid to question who you are responding to and why they want the requested information.
  • Navigate directly to trusted websites by entering the URL (web address) directly in your browser. Beware navigating to sites through hyperlinks, banner ads and third parties.
  • If you are satisfied that the site you are buying from is genuine, try to choose a safe and secure way to pay which doesn’t pass on your financial details to the merchant, such as Skrill .
  • Your password should be unique for Skrill and not used for any other internet accounts. Make sure its hard to guess and change it regularly never share your passwords with anyone -- including someone claiming to be a customer service representative.
  • Trust your instinct – if you are worried something may be a scam, don’t reply, just ignore it and delete the email.

Most scams will involve you paying upfront for things, or giving out personal information such as passwords or bank details. Always trust your instinct and take your time when purchasing online. There’s no rush, it’s your money so if you don’t fully trust a site, don’t use it. If it looks too good to be true, that’s probably because it is.

Password tips
You can make your online experience safer just by following a few simple guidelines on picking  the perfect password:

  • Use at least eight characters. The more characters the better really, but most people will find anything more than about 15 characters difficult to remember
  • Use a random mixture of characters, upper and lower case, numbers, punctuation, spaces and symbols
  • Using one password for every account will compromise your safety so another method is to combine the service name with a word you choose. So if 'safety' is your word, your Ebay password would be 'esbaafyety' and your Skrill password would be sskarfieltly 
  • Alternatively you could try using the first letter of each word from a line of a song or poem. So if you're a big Beatles fan you could try 'Take a sad song and make it better'. In which case your password would be 'Tassamib'. Add your favourite number and combine it with lower and upper cases to make it real safe. Your new password would be 'TAssAMib23'
  • By using Skrill you can ensure your money is safely and securely stored and you aren't put in a vulnerable situation. By using our Digital Wallet to pay for goods online you'll only need to enter your password once.

Suspicious?

Contact us immediately

We encourage you to always tell us about suspected scams or frauds. If you do encounter a site or person claiming they represent Skrill, or selling any goods on behalf of Skrill which makes you suspicious in any way, please report it immediately to: security@skrill.com.