How do I manage my Skrill card?

If you want to be in control of your spending or it happens that you misplace your card at some point, use the Lock card feature to temporarily block payments with the card until you find it or until you’re ready to make your next payment.

How does it work?

The Lock/Unlock card feature is an on/off switch that you can use to block spending with your card in just a few seconds, both in your account and mobile app. To lock your card follow these steps:

1.    Log in to your Skrill account
2.    Go to the Skrill Card section
3.    Click on the Drag lock icon to lock/unlock your card.

Once a card is locked you would not be able to retrieve card details such as PIN for the physical card and card number and CVV code for the virtual card. Keep in mind that some payments such as credits, refunds, and card-related fees will continue to be processed normally.

You may unlock the card just as easily at any time from your account or mobile app and continue using it.

How do I manage my prepaid card limits?

*This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.

You may view and control the spending limits of your physical prepaid card. Simply visit the Cards> Spending limits section. Via this tab you can:

1.    Edit your spending amount limit for ATM withdrawals.
2.    Edit your spending amount limit for physical/online payments. 
3.    Reset or change the limits at any time.

If you attempt to set a spending limit higher than the allowable, an error message will be displayed. 

On occasion, this feature may not be available, if you receive an error that your limits were not changed, re-attempt at a later stage.

*Skrill card is only available to residents of authorized European Economic Area (EEA) countries.

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