The express delivery is a card shipping method that offers faster delivery with our shipping partner DHL within 6 business days, the ability to track the shipping progress, and minimizes the risk of your card being misdelivered.

How can I order a Skrill card with express delivery?

If available in your region, you’ll see the express delivery option with DHL as a shipping method when applying for a new prepaid card. 

1. To start, visit the Skrill Card section and click Physical card > ‘Get your card’ button.
2. Create a 4-digit card PIN and enter a valid delivery address. 
3. Select Delivery option > Express delivery and enter a valid phone number matching your registered country of residence. The courier will use this number to reach you when your delivery arrives.
4. Review the summary details and confirm your card application.

Ensure you submit a valid delivery address and contact number upon your card application. The express delivery fee is not subject to a refund in case of incorrectly entered delivery details.

How can I track the delivery progress?

Our shipping partner DHL will provide a tracking link along with an e-mail and a text message confirming that your Skrill card is on its way. You can use the tracking link to manage your delivery options by visiting DHL’s website.

You can also expect an e-mail/text message reminder on the delivery day.

What is the express delivery cost?

The total cost for this service is 25.00 EUR, also shown on the card application summary screen. Learn more about our fees.

What can I do if my delivery is delayed?

Prepaid cards ordered with express delivery may take up to 6 business days, counted from the first working day after application. If you haven't received your card within the specified timeframe or need assistance with your delivery, you can access the tracking link sent to your Skrill primary e-mail/phone number provided during the card application. This link is also accessible in your Skrill Card section.

What can I do if my card wasn't delivered successfully?

DHL will make multiple attempts to deliver your card. If delivery is unsuccessful after multiple consecutive tries, the card will be securely destroyed. In such cases, your tracking status will display: "An authorized request has been received to dispose of the shipment.".  

Please note that if the card is destroyed due to missed delivery attempts, the express delivery fee is not subject to cancellation.

In this case, you can still access and use the digital variant of your Skrill card found in the Card tab in your Skrill account. Or you can get a virtual Skrill Prepaid Mastercard® and add it to your mobile wallet for contactless and online transactions. Applying for a virtual Skrill card is free of charge for the first time.