We hope you have an excellent experience with Skrill. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.

To ensure your case is looked into swiftly and efficiently, please contact us by clicking on the available contact channel below.

If your case cannot be resolved to your satisfaction, you may escalate the matter further.

A complaint can be filed if you are dissatisfied with any element of the product or service provided to you by Skrill, including (but not limited to):

• A breach of our published policies.
• Failure by Skrill to comply with a legal obligation.
• Negligence, a breach of a term of any customer agreement, or of any enactment or other rule of law applicable to Skrill.
• Misrepresentation, bad faith, or other malpractice.

How to submit a complaint?

To help us distinguish a complaint from a general query, please clearly state that you wish to make a complaint and provide as much detail as possible, including your name and contact details, together with any relevant identifiers (e.g., transaction ID). For your security, please do not include your password or any sensitive security information. This information will help us investigate your concerns thoroughly and work towards a fair resolution.

What happens next?

To find out more about what happens after you make a complaint, please refer to our complaints handling procedure.