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What to do if I can’t make a deposit?

To make a successful deposit, there are several things you may consider:

General tips

Enable the pop-up windows of your browser, clear cache & cookies
Don’t use VPN, proxy or IP masking services
Make sure you have the newest version of your web browser and that your internet connection is stable

Bank deposit

Card deposit

Make sure your card details are correct
Make sure you enter the additional security code, provided by your bank.
Make sure you have sufficient funds on your card
Contact your bank to authorise the payment if they decline your transaction
Verify your card to increase your deposit limits.
This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.

If you continue experiencing difficulties making a deposit, contact us by clicking on the available channel below.

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