What are the solutions to the most common payment errors?
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Some checkout errors are technical rather than related to restrictions, verification, or merchant rules and requirements. Here is a list of some of the most common errors, and what is the action needed to resolve them.
| Error Message | Resolution |
|---|---|
| For security reasons you are not permitted to make payments to gaming websites (casino/sportsbook/poker/bingo). If you wish to use Skrill for this purpose, we request that you complete our address verification procedure. This will also increase your outgoing transaction limit. | You need to verify your address. |
| Balance payment not available. You cannot pay with your Skrill balance now. | Please contact the merchant for further information. They do not allow the payment. |
| Your available balance excludes XXX amount deposited with Mastercard that cannot be used with this option. | You can use your Mastercard deposited funds with a different merchant or payment option. |
| Local regulations require that you need to verify your Skrill account before making payments on this website. | You need to complete your account verification in order to pay a gaming/gambling merchant. |
| Account information required. Contact merchant for support. | Please contact the merchant for further assistance. |
| Your transaction failed and your PaysafeCard balance was not charged. Ensure your first and last name match with the PaysafeCard account used for this payment. | Please check that your registered names in your Skrill and your PaysafeCard accounts match. |
| We have been unable to process your deposit as your Skrill account has not been fully verified and/or your customer information is not up to date. Please visit here to complete additional verification and/or update your customer information. | Complete additional verification. |