How do I file a complaint?

We hope you have an excellent experience with Skrill. However, if you have encountered a problem, we'd be grateful if you could get in touch so that we can improve our service.

To ensure your case is looked into swiftly and efficiently, please contact us by clicking on the available contact channel below.

If your case cannot be resolved to your satisfaction, you may escalate the matter further.

A complaint can be filed if you believe an event including (but not limited to) the following took place:

  • A breach of our published policies.
  • Failure by Skrill to comply with a legal obligation.
  • Negligence, a breach of a term of any customer agreement or of any enactment or other rule of law which may be applicable to Skrill.
  • Misrepresentation, bad faith or other malpractice.

To help us to distinguish a complaint from a standard query, you should clearly state that you wish to make a formal complaint and provide as many details as possible, so we can further investigate your concerns and work towards a proper resolution.

To find out more about what happens after you make a complaint, please refer to our complaints handling procedure:

  • for residents of the EEA, serviced by Skrill PPSL click here;
  • for residents of the rest of the world (except the U.S.), serviced by Skrill Limited, click here.

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