I have received a suspicious email. What should I do?
What is phishing?
Phishing is the illegal practice of obtaining sensitive information, such as your account number, password, credit card or bank account numbers, etc.
Unfortunately, Skrill is occasionally the victim of email scammers who seek to trick our customers into sharing confidential personal details that the scammers can then use to defraud the customers. It usually works like that: you receive an e-mail from a well-known brand, and then you are “tempted” to click a link, or share your account information.
What to look for?
Below are a few pointers in order to protect yourself against phishing e-mails:
- Unprofessional emails with grammatical or spelling errors
- Free money offers that do not require you to do anything
- Links that look valid but take you to a spoof address. Do not click any links that look suspicious
- E-mails requesting you to share your Skrill PIN or password
Never respond to these emails and do not follow the instructions contained in them. Skrill would never ask you for your full credentials or any sensitive financial data. Don't click on any links or download any attachments!
If you think you’ve received a phishing email, please fill our online form by clicking the contact channel below, selecting the Security category and issue: I would like to report phishing/scam, and let us know the details. To investigate, we'll also need a copy of the original email you received. You can either download the original email and send it as an attachment, or directly contact us via the available channel below.