Why did my Skrill Money Transfer funding fail?
Your Skrill Money Transfer may fail during various stages of its processing. The attempt to pay for your Skrill Money Transfer may fail – for example, your card issuer might decline your card deposit.
View our list of common failure reasons based on your payment method.
You can identify your failure reason based on the displayed onscreen error message in your Skrill account.
If you are paying with a card:
- Your card issuer might have declined the deposit. Contact your bank to authorize the payment or retry with a different bank card.
- If your card is enrolled in 3DS, enter your additional security code provided by your card issuer.
- Ensure your card details are valid.
- Ensure you have sufficient balance.
Note: In some cases, your card issuer may reserve the amount for your failed funding attempt from your card even though we have not debited it. When you initiate a Skrill Money Transfer, Skrill sends a debit request to your card issuer (pre-authorization), but we only collect the amount once the transfer is confirmed as successful.
If your payment has failed at the funding step, your card issuer should automatically release the reserved amount back to your card within several days. The timeframe for this varies, so we suggest you contact your bank for more details.
If you are paying with a Manual Bank Transfer:
When you are paying with Manual Bank Transfer, the payment will expire if we do not receive your transfer within 5 days. This may happen because:
- Your payment was not sent on time.
- You did not insert the unique transaction reference in the reference field of the transfer.
- The payment was sent from a third-party bank account. Use a personal bank account registered under your name.
If you are paying with Paysafecash:
- Ensure that your generated voucher is paid within 12 hours.
- Ensure you have sufficient Paysafecash account limits.
- Ensure you are not trying to use more than one Paysafecash account with Skrill.