I need to complete additional verification to pay online. What should I do?

*This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.

Skrill makes paying online on thousands of sites quick and easy. However, some merchants may ask you to complete additional verification of your identity with a live webcam to allow transfers to their sites, even if you have already verified your Skrill account and increased your limits. 

If this is required, you will be prompted at the merchant site to login to your Skrill account and complete this additional verification in the Settings >Verification > Additional verification section*. We'll ask you to upload an image of your identity verification document, as well as to take a live selfie with your webcam. You'll also have the option to complete the process from your mobile device by clicking on Continue to mobile.

To verify successfully, make sure that:

    • you have enabled webcam sharing in your browser and disabled the pop-up blocker.
    • you use a stable and fast internet connection.
    • you start the process in a bright environment and use a device with a good camera.

How long does it take?

Verifying your identity with a live webcam is usually instant, but it may take us up to several hours to manually review your images if their quality is not very good.

*The option to start this additional verification via our mobile app is currently not available.


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