Strong Customer Authentication is a European regulatory requirement which aims to make online payments more secure. As a result of this requirement, we may ask you for additional authentication when you log in or complete a transaction. This is done in one of the following ways:

• via a 6-digit SMS code sent to your mobile phone
• via a 6-digit verification code sent to your primary e-mail address, along with confirming your Skrill PIN 
• via a push notification sent to your mobile device – if you have installed the Skrill mobile app, signed at least once into it, and enabled push notifications

Each verification code is valid for 15 minutes only.

To authenticate your login or payment, you’ll be asked to confirm the code or push notification you receive.

I don’t receive the SMS code, and I haven’t activated email authentication. What should I do?

First, make sure that:

• you’ve registered the correct phone number
• you have network reception and can receive SMS

If you still don’t receive the SMS code but you haven't enabled the Email and PIN authentication method yet, follow the steps below:

1. Click ‘Text me a verification code at [your phone number]’. Allow at least 30 seconds to receive the code to your phone.
2. If you don’t receive the code, click ‘Send new code’, and a new option, ‘I can’t receive SMS’, will be displayed.
3. Click ‘I can’t receive SMS’, and a 6-digit verification code will be sent to your registered primary email address. Use this temporary code and your Skrill PIN to log into your account.
4. Go to Settings > Security > Authentication methods, click Manage and enable Email and PIN.
5. You can now easily change your phone number from Settings > Personal details > Phone number > Edit; follow the on-screen instructions or check out our dedicated FAQ below.

I don’t receive the email code. What should I do?

• Make sure that you’ve registered the correct email address; remember that the code is sent to your primary one.  
• Check your Spam/Junk folders, in case the code ended up there.  
• Request to have the code resent.  
• Switch to SMS or push notification authentication.

I don’t receive the push notification. What should I do?

• Make sure you have the Skrill mobile app installed.  
• Check if you have enabled push notifications. You can do this via the settings of your mobile device.  
• Switch to another authentication method by clicking ‘I didn’t get the notification’.

Can I skip Strong Customer Authentication?

Yes, you can skip it on some occasions:

• When you sign into your account, you may check the ‘Don't ask me again on this device’ box to make your logins fast and easy.
• When you instruct a payment to another customer, during the confirmation step, you may flag the recipient as ‘trusted’ to make the next payments to them faster.

How can I manage my trusted devices and recipients? (available only via a web browser)

Simply follow the steps below:

1. Log into your account.
2. Go to Settings > Security > Trusted devices.
3. Click Manage. From there you can delete any devices you no longer trust.

If you experience any issues with your authentication or managing your trusted devices, contact us via the available channel below.