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State licensing

Skrill USA, Inc. is licensed in the the following States:

For Alaska Residents Only:

If your issue is unresolved by Skrill USA, Inc., Phone: 1-855-719-2087, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:

Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807.

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Skrill USA Inc. has not been issued a license to transmit Virtual Currencies in the State of Alaska.

If you have complaints with respect to any aspect of the money transmission activities conducted by Skrill USA, Inc., you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Skrill USA, Inc. does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to Skrill USA, Inc., 5335 Gate Parkway Fourth Floor. Jacksonville, Florida 32256, USA. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code.

  • Statute: Colorado Money Transmitters Act

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT

CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT, you must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob

Section 12-52-116, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.


Florida customers may contact Skrill USA, Inc.’s toll free number +1-855-578-6904 to report violations of Money Services Businesses Act, Chapter 560 et seq., Florida Statutes.

Florida customers may also contact the Florida Office of Financial Regulation at the following address and phone number:

Florida Office of Financial Regulation
Division of Consumer Services
200 East Gaines Street
Tallahassee, FL 32399
1-850-487-9687 

If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted by Skrill USA, Inc. you may contact the Illinois Department of Financial and Professional Regulation toll free at 1-888-472-4858.

  • Indiana Money Transmitter Act 
  • Regulatory Agency: Indiana Department of Financial Institutions

If you have complaints or other concerns with respect to any aspect of the money transmitter activities conducted by Skrill USA, Inc. you may contact the Indiana Department of Financial Institutions toll free at 1 -800 -382 -4880.

*Please note that Skrill USA, Inc is currently engaged in the licensing process with the Indiana Department of Financial Institutions. 

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Skrill USA, Inc., License/NMLS No.: 935195 at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136.

Please access the NMLS Consumer Access link for additional licensing information https://www.nmlsconsumeraccess.org/

Skrill USA, Inc. license No.: FT112151-100, license type: Foreign Transmittal Agency.

  • License: No license required
  • Regulatory agency: N/A

New Mexico Regulation & Licensing Department
Financial Institutions Division
2550 Cerrillos Road 3rd Floor
Santa Fe, New Mexico 87505
www.rld.state.nm.us/financialinstitutions 
Main: (505) 476-4885

Skrill USA, Inc. is located at 5335 Gate Parkway Fourth Floor. Jacksonville, Florida 32256, USA. Customers may contact Skrill USA, Inc. at the following toll free number 1-855-578-6904. Skrill USA, Inc. is licensed as a money transmitter and regulated by the New York State Department of Financial Services, located at: One State Street, New York, NY 10004-1511.

The New York State Department of Financial Services may be contacted for questions or complaints at 1-800-342-3736. Unresolved consumer complaints may also be mailed to the New York State Banking Department, Consumer Services Division or submitted electronically at http://www.dfs.ny.gov/consumer/fileacomplaint.htm.


Skrill USA, Inc. is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint can reach customer assistance at the following toll free number: 1-855-578-6904.

If you still have an unresolved complaint, please contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705-4294

Telephone Number 1-877-276-5554 (toll free)
Fax Number 512-475-1313
E-mail Address Consumer.complaints@dob.texas.gov
Website Address www.dob.texas.gov

Entities other than FDIC-insured financial institutions that conduct money transmission activities in the State of Washington are required to be licensed. Any consumer wishing to file a complaint should can reach customer assistance at the following toll free number, 1-855-578-6904. If there are still unresolved questions or concerns regarding a transaction with Skrill USA, Inc., please contact the Washington State Department of Financial Institutions at 1-877-RING DFI (746-4334) or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, who you contacted at the company, your name, your mailing address, your ten-digit phone number, and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.