What to do if I can’t make a deposit?

To make a successful deposit, there are several things you may consider: 

General tips

  • Enable the pop-up windows of your browser, clear cache & cookies
  • Don’t use VPN, proxy or IP masking services
  • Make sure you have the newest version of your web browser and that your internet connection is stable

Bank deposit

  • Use your personal bank account
  • Make sure you enter your correct online banking details
  • Make sure you have sufficient funds in your bank account
  • Contact your bank to authorise the payment if they decline your transaction

Card deposit

  • Make sure your card details are correct
  • Make sure you enter the additional security code, provided by your bank.
  • Make sure you have sufficient funds on your card
  • Contact your bank to authorise the payment if they decline your transaction
  • Verify your card to increase your deposit limits. This feature is currently not available on the mobile app. Instead, log in to your account from a web browser.

If you continue experiencing difficulties making a deposit, contact us by clicking on the available channel below.


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