I have not received my Skrill Prepaid Mastercard® on time

The Skrill Prepaid Mastercard® is available only to residents of authorized European Economic Area (EEA) countries and the UK.

You should receive your Skrill Card within 15 business days of application. However, our local carrier provider may be experiencing delivery delays. Therefore, please, allow up to 20 business days for your Skrill card to arrive before reporting it as undelivered.

If you have not received your card after this time, please contact the Skrill Help Team, by clicking on the available contact channel below, providing your postal address in the following format:



ZIP/Post code:



We can cancel your undelivered card upon your request so you can apply for a new one. Note that this action is irreversible. If you receive the canceled plastic with delay you will not be able to activate it.


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