Which organisations support customers at risk?
We have trained members of our Customer Support to help customers at risk by treating them equally and with care. However, some of your needs may require specialist support from third-party organisations. This is why we’ve put together a list of contact details for numerous organisations that you may find helpful.
Please note that these details are relevant to the United Kingdom and Ireland only. If you’re located elsewhere, check with your local organisations to find out which ones suit your needs best.
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Description |
Contact Details |
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Mental Health conditions, including depression and anxiety |
Mind provides advice and support to anyone experiencing mental health problems. |
Website: mind.org.uk Telephone: 0300 123 3393 Text: 86463 Email: info@mind.org.uk |
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Samaritans provides 24/7 support for anyone who’s struggling to cope. |
Website: samaritans.org Telephone: 116 123 Email: jo@samaritans.org Self-help app: selfhelp.samaritans.org |
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Sane providesemotional support and information to anyone affected by mental illness. |
Website: sane.org.uk Telephone: 0798 496 7708 |
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The NHS has many resources outlining the symptoms and feelings common with mental health problems. |
Website: nhs.uk/mental-health/feelings-symptoms-behaviours/feelings-and-symptoms |
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Mental Health Ireland is the longest-established mental health charity in Ireland supporting individuals with mental health challenges. |
Website: mentalhealthireland.ie Telephone: 01 284 1166 Email: info@mentalhealthireland.ie |
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Serious long-term illnesses and physical disabilities |
Macmillan is a cancer support organisation offering a range of services and advice. |
Website: macmillan.org.uk Telephone: 0808 808 0000 |
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The People Hub is a charity working to empower people with long-term health conditions and disabilities through knowledge sharing. |
Website: peoplehub.org.uk Email: hello@peoplehub.org.uk |
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Scope provides information and emotional support to disabled people. |
Website: scope.org.uk Telephone: 0808 800 3333 Text: 18001 Email: helpline@scope.org.uk |
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Hearing impairment |
Royal National Institute for Deaf People (RNID) provides information and support for deaf people and those with hearing loss or tinnitus. |
Website: rnid.org.uk Telephone: 0808 808 1023 Text: 07360 268 988 Email: contact@rnid.org.uk Webform, Webchat and Video call using BSL available
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Irish Deaf Society seeks to promote the equality and rights of deaf people in Ireland. |
Website: irishdeafsociety.ie
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The National Charity for Deafness and Hearing Loss supports individuals across Ireland through their care, technology, advice and information services. |
Website: chime.ie Telephone: 1800 256 257 Text: 0879221046 Email: info@chime.ie
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Visual impairment |
Royal National Institute of Blind People (RNIB) is one of the UK’s leading sight loss charities offering help and support to blind and partially sighted people.
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Website: rnib.org.uk |
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NCBI provides support to blind or vision-impaired people throughout Ireland offering information, relevant technology and innovative programmes to assist individuals in education, the workplace and wider society. |
Website: ncbi.ie Telephone: 1800 911 250 Webform available |
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Social isolation |
WaveLength gifts lonely individuals living in poverty with media technology includingradios, televisions, and tablet computers. |
Website: wavelength.org.uk Telephone: 01708 621101 Email: info@wavelength.org.uk |
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British Red Cross provides local support services, workshops and resources to help people understand and overcome living with loneliness. |
Website: redcross.org.uk/get-help/get-help-with-loneliness Telephone: 0808 196 3651 |
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The Silver Line operates a confidential, free helpline for older people across the UK to offer friendship, conversation and support 24/7/365. |
Website: thesilverline.org.uk Telephone: 0800 470 8090 |
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Age related support |
Age UK’s Advice Line provides older individuals with advice and support across money and legal, care and support, health and wellbeing, and work and learning. They also offer weekly friendship calls to help beat loneliness. |
Website: ageuk.org.uk/ Telephone: 0800 678 1602 Webform and Webchat available |
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Age Action Ireland provides practical programmes to support older people to live full, independent lives through their Care and Repair, Information Service and Computer Training initiatives. |
Website: ageaction.ie Telephone: 01 475 6989 Email: info@ageaction.ie |
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Debt and Managing Finances |
Money Helper providesfreegovernment-backed advice on money and pension choices. They also have a helpful online budget planner. |
Website: moneyhelper.org.uk Webchat available |
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National Debtlinegives free and independent debt advice over the phone and online. They also provide an easy-to-use budget planner. |
Website: nationaldebtline.org Telephone: 0808 808 4000 Webchat available |
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Step Change Debt Charity provides free, confidential advice and practical solutions to help people deal with financial debts. Their 60-second debt test indicates if help is needed. |
Website: stepchange.org.uk Telephone: 0800 138 111 |
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Payplan offers free debt advice, providing solutions for people with multiple debts. |
Website: payplan.com Telephone: 0800 280 2816 |
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Domestic Violence or Abuse, including financial abuse |
The National Centre for Domestic Violence (NCDV) provides a free and fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation. |
Website: ncdv.org.uk Telephone: 0800 970 2070 Text: NCDV to 60777 Email: office@ncdv.org.uk |
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Refuge offers support to women and children experiencing domestic violence. |
Website: refuge.org.uk Telephone: 0808 2000 247 |
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Homelessness / Home at risk |
Shelter offers housing advice, support and legal services to anyone living in poor housing or at risk of eviction, repossession or homelessness in the UK. |
Website:shelter.org.uk Telephone: 0808 800 4444 |
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Gambling |
GamCare is anational provider of free information, advice and support for anyone affected by gambling. |
Website: gamcare.org.uk Webchat available Telephone: 0808 802 0133 |
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Gamblers Anonymous offers local support group meetings that use the 12-step approach to recovery from addiction. |
Website: gamblersanonymous.org.uk Telephone: 0330 094 0322 |
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Alcohol |
Beating Addictions provides information about a range of addictive behaviours and treatments. |
Website: beatingaddictions.co.uk |
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Alcoholics Anonymous provides a helpline and meetings to support anyone with alcohol problems. |
Website: alcoholics-anonymous.org.uk Webchat available Telephone: 0800 9177 650 Email: help@aamail.org |
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Drugs |
FRANK offers confidential advice and information about drugs, their effects and the law. |
Website: talktofrank.com Telephone: 0300 123 6600 Text: 82111 |
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Narcotics Anonymous offers support to anyone who wants to stop using drugs. |
Website: ukna.org Telephone: 0300 999 1212 |
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Bereavement |
Cruse Bereavement Care provides free care and bereavement counselling to people going through grief. |
Website: cruse.org.uk Telephone: 0808 808 1677 |
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Caring responsibilities |
Carers UK provides advice and information for carers across a range of issues including benefits, residential care, the Carer’s Act and respite care. |
Website: carersuk.org Telephone: 0808 808 7777 |
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The Office of the Public Guardian protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finances. They provide information on how to make, register and end a lasting power of attorney. |
Website: gov.uk/government/organisations/office-of-the-public-guardian |
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Asylum Seekers and Refugees |
The British Red Cross supports refugees, asylum seekers and vulnerable migrants. |
Website: redcross.org.uk/get-help/get-help-as-a-refugee Telephone: 0808 196 3651 |
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Learning disabilities |
Mencap provides support to individuals with learning disabilities in any area of their life where they need support. |
Website: mencap.org.uk Telephone: 0808 808 1111 |
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Mind provides support and advice for individuals with learning disabilities. |
Website: mind.org.uk Telephone: 0300 123 3393 Text: 86463 Email: info@mind.org.uk |
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Turning Point provides support for individuals with learning disabilities. |
Website: turning-point.co.uk Webform available |
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Inclusion Ireland - The National Association for People with an Intellectual Disability supports individuals with an intellectual disability in Ireland. |
Website: www.inclusionireland.ie Telephone: 01 855 9891 Email: info@inclusionireland.ie |
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Dyslexia |
British Dyslexia Association operates a helpline 3 days a week to offer advice and support to individuals with dyslexia. |
Website: bdadyslexia.org.uk Telephone: 0333 405 4567 |
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Dyslexia Association of Ireland works with and for people affected by dyslexia, by providing information and support services, engaging in advocacy and raising awareness. |
Website: dyslexia.ie Telephone: 01 877 6001 Email: info@dyslexia.ie |
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Autism |
National Autistic Society provides support, guidance and advice to individuals on the autism spectrum and their families. |
Website: autism.org.uk |
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Irish Society for Autism supports individuals with autism, raises awareness and promotes education. |
Website: autism.ie Telephone: 1 874 4684 Email: admin@autism.ie Webform available |
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Digital skills |
Good Things Foundation gives people in need digital devices to improve access to jobs and education, improve quality of life and decrease social isolation. |
Website: goodthingsfoundation.org Telephone: 01143491666 |