Skrill Knect Loyalty Programme Rules

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READ THESE PROGRAMME RULES CAREFULLY BEFORE PARTICIPATING. YOU WILL BE DEEMED TO HAVE ACCEPTED THESE PROGRAMME RULES AND AGREED TO BE BOUND BY THEM WHEN PARTICIPATING IN THIS PROGRAMME. AMONG OTHER THINGS, THESE PROGRAMME RULES INCLUDE LIMITATIONS OF YOUR RIGHTS AND REMEDIES.

Introduction

1. These are the terms and conditions of the Skrill Knect Loyalty Programme (the “Programme” or “Loyalty Programme”) operated by Skrill Limited, a company duly registered under the laws of England and Wales under company number 4260907, whose registered office is at Floor 27, 25 Canada Square, London, E14 5 LQ, UK (“Skrill”). Skrill is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money. Your participation in the Programme is subject to these terms and conditions ("Programme Rules").

2. If you are a Qualifyıng Participant (as defıned below), you are responsible for reading these Programme Rules to understand your rights, responsibilities and status in the Programme. If you are a Qualifying Participant, you will be asked to agree to the Programme Rules after you register for the Programme. Upon agreeing to the Programme Rules, you will be able to collect Skrill Loyalty Points (as defined in Section 6 below) and then redeem them for Rewards (as defined in Section 12 below) via the Programme website which you can access from your Skrill ‘My Account’ module. In addition to the Programme Rules, participation in the Programme and the use of Loyalty Points is subject to any requirements and procedures communicated by Skrill from time to time.

Participation in the Programme

3. To be a "Qualifying Participant" in the Programme you need to: a) be at least 18 years of age; b) be a current Skrill Account holder of an active and fully verified Skrill Account; c) be registered on the Programme Website; d) not use the account for commercial purposes; and е) not reside or be located in any country that Skrill’s products and/or operations, as the case may be, are prohibited from offering services. Account holders with VIP Silver, Gold and Diamond status shall not qualify to earn Points by transferring funds from one Skrill account holder to another.

4. Each Qualifying Participant shall be designated a unique identification number under the Programme.

5. Skrill reserves the right to require participants to provide evidence demonstrating that they are Qualifying Participants and may at their discretion disqualify any participant if such evidence is not provided within a reasonable time stipulated by Skrill or if Skrill (acting reasonably) is not satisfied that the eligibility criteria are met. Use of script, macro or any automated system to enter the Programme is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries may be rejected.

Earning Loyalty Points

6. A Qualifying Participant is entitled to loyalty points (“Points” or “Loyalty Points”) when making a Qualifying Transaction. A "Qualifying Transaction" is a money in or money out transaction using a Skrill Account comprising a. uploads; b. withdrawals; c. purchases using a Skrill Prepaid Mastercard® (online and instore); d. transfers from one Skrill account holder to another; e. transfers to a merchant; purchases and sells of interest in one or more Supported Cryptocurrencies (as defined in the Skrill Cryptocurrency Terms of Use); and h. transfer of your interest(s) in one or more Supported Cryptocurrencies to an Existing Customer(s) (as defined in the Skrill Cryptocurrency Terms of Use). You can earn a maximum of one thousand (1,000) Points per Qualifying Transaction and an aggregate maximum of five hundred thousand (500, 000) Points in a calendar month. Any rounding will be done to the lower number (for example, if you transact an amount of up to EUR 0.5 you will get zero Points. If you transact an amount of EUR 1.1 – EUR 1.9 you will receive 1 Loyalty Point). Please refer to Table 1 for more information regarding how Loyalty Points are earned. Skrill reserves the right to grant Qualifying Participants extra Loyalty Points at its sole discretion.

7. From time to time, and at the sole discretion of Skrill, you may be offered additional ways of earning Points via specific promotions, Participating in such promotions is subject to the designated rules specified for such promotion on the Programme website or in any other way communicated by Skrill.

8. If you do not perform a Qualifying Transaction for a period of twelve (12) months or more, your Loyalty Programme account will be deactivated, and you will forfeit all of your earned Points. You can re-enroll in the Programme at any time after having your account deactivated, however all Loyalty Points that were earned prior to deactivation will be lost.

9. Points do not constitute your property and have no cash equivalent value. Points earned by you are for your benefit only and may not be transferred to anyone and shall become void if transferred.

10. Points earned and Rewards received through participation in the Programme may be subject to tax. Any tax liability, including disclosure, connected with the receipt or use of Points or Rewards is your responsibility.

11. The operation of the Programme, the awarding of Points and the redemption of Points is subject to all applicable local laws and regulations in the territory where you are resident and void where prohibited by any such law or regulation.

Redeeming Loyalty Points

12. You may redeem Points at your Skrill Account’s ‘Rewards’ Section for: a. electronic money that will be uploaded to your Skrill Account; b. specific promotions – as explicitly communicated by Skrill; c. interests in one or more Supported Cryptocurrencies and d. various products and merchant vouchers (upon availability), contained within the Rewards catalogue (the “Catalogue”).

13. All of the Points earned in any calendar year must be redeemed by the end of the following calendar year or all of the Points earned in that year will expire at the end of the said following calendar year. The ability to track Points online via the Programme website will be made available and periodically updated at Skrill’s sole discretion. It is your responsibility to track and, if desired, redeem the Points prior to the expiration of the respective calendar year. 

14. Changes to the Programme and Termination

14.1. Skrill may, among other things: a. increase or decrease the number of Points awarded for a Qualifying Transaction or required for a Reward; b. increase or decrease the maximum number of Points that each Qualifying Participant can earn; c. withdraw, limit, modify, or cancel any Reward; d. restrict the continued availability of Rewards; e. change Programme benefits, Rewards, conditions of participation, rules for earning, redeeming, retaining, or forfeiting Points; or f. change or cancel Rewards. The proposed change shall come into effect thirty (30) days after the date the change notice is deemed received under Section 14.2, unless you have given us notice that you object to the proposed changes before the changes come into effect. Changes that make this Programme more favourable to you shall come into effect immediately if so stated in the change notice.

14.2. We usually contact you via email. For this purpose you must at all times maintain at least one valid email address in your Skrill Account profile. You are required to check for incoming messages regularly and frequently. Emails may contain links to further communication on our Website. Any communication or notice sent by email will be deemed received by you on the same day if it is received in your email inbox before 4.30 pm on a Business Day. If it is received in your email inbox after 4:30pm on a Business Day or at any other time, it will be deemed received on the next Business Day

15. Skrill has the right to end the Programme by providing no less than thirty (30) days’ written notice to you.

16. In the case of fraud or abuse with respect to your participation in the Programme or involving Rewards or Points or in case Skrill has reasonable grounds to suspect you in fraud or abuse with respect to participation in the Programme or involving Rewards or Points, Skrill has the right, in its sole discretion, to take appropriate administrative and/or legal action, and all Points earned through the Programme by you may be forfeited and your Programme participation terminated. For the purposes of these Programme Rules, fraud or abuse includes, but is not limited to, any activity between Skrill Account holders or between Skrill Account holders and merchants whose principal purpose is to earn Points. If any information provided by you is untrue, inaccurate, not current or incomplete, or Skrill have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Skrill has the right to terminate your Programme participation and refuse any and all current or future access to, or use of the Programme. In any of the circumstances set out in this Section 16 membership in the Programme, including any Points that may have been issued to you, may be revoked or suspended at Skrill’s sole discretion.

17. Privacy

17.1. Respecting privacy is a priority for Skrill. All data is collected, transferred, processed and maintained in accordance with the principles contained within the General Data Protection Regulation (“GDPR”) and the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you’d like to know more about how we are handling your personal data, please visit our Privacy Notice.

17.2. The Skrill Privacy Policy shall apply to the use of your personal data with respect to the Programme. In addition, in order to keep you apprised of Programme status, it is important that Skrill sends you certain Programme information that may include periodic statements of your account and other information necessary for administration.

Intellectual Property

18. For the purposes of the Programme and where applicable Qualifying Participants grant Skrill and their affiliates a non-exclusive, worldwide, royalty-free, non-transferrable, irrevocable license to copy, use and display any logo, trademark, trade name or other intellectual property (where applicable) which may be published on various Paysafe Group marketing channels including but not limited to our websites, emails, and social media pages.

Liability

19. By participating in the Programme, you agree that any Reward is provided upon the condition that Skrill, and their respective agencies or employees will have no liability whatsoever for any injuries, losses or damages of any kind resulting from the acceptance, possession or use of the Reward save for any death or personal injury caused by their negligence.

20. You hereby agree to release and to hold Skrill (and their respective employees, officers, directors, shareholders, agents, marketing partners and affiliates) free and harmless from any and all losses, damages, rights, claims and actions of any kind in connection with participation in the Programme or the redemption or use of Points, including without limitation, personal injury, death and property damage, and claims based on publicity rights, defamation or invasion of privacy save that there shall be no exclusion for death or personal injury where caused by the negligence of Skrill (and their respective employees, officers, directors, shareholders, agents, marketing partners and affiliates). Skrill and their subsidiaries, participating vendors, distributors, marketing partners and affiliated entities are not responsible for a. any condition caused by events beyond the control of Skrill that may cause the Programme to be disrupted or corrupted; b. any injuries, losses, or damages of any kind caused by a Reward or resulting from acceptance, possession, use, or misuse of the Reward, or from participation in the Programme (save where caused by the negligence of Skrill and their subsidiaries, participating vendors, distributors, marketing partners and affiliated entities); or c. any printing or typographical errors in any materials associated with the Programme.

21. Further Skrill are not responsible for: a. the cost of any applicable currency conversion fees; b. any incorrect or inaccurate information, whether caused by Qualifying Participants or not, printing errors or by any of the equipment or Programming associated with or utilized in this Programme; c. technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software; d. unauthorized human intervention in any part of the entry process or this Programme; e. technical or human error which may occur in the administration of this Programme or the processing of entries; or f. any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from participation in this Programme or receipt or use or misuse of any prize.

22. Skrill shall not be liable for delay in performing, or failure to perform, any of its obligations under the Promotion terms and conditions, if such delay or failure results from events, circumstances or causes beyond its reasonable control, such as but not limited to fire, flood, earthquake, adverse weather conditions, strike, war (declared or undeclared), embargo, blockade, legal prohibition, governmental action, riot, insurrection, damage, destruction, flight or other transportation delays or cancellations.

23. UNDER NO CIRCUMSTANCES SHALL SKRILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF IT HAS BEEN ADVISED OF THE POSSIBLILITY OF SUCH DAMAGES), ARISING FROM THE PROGRAMME OR YOUR PARTICIPATION THEREIN, OR THE USE OF OR INABILITY TO USE ANY REWARD. You accept all responsibility for, and hereby indemnify and hold harmless Skrill from and against, any actions taken by any user authorized to use your Programme account, including but not limited to accrual of Points and the redemption of Points. Skrill may, among other things: a. increase or decrease the number of Points awarded for a Qualifying Transaction or required for a Reward; b. increase or decrease the maximum number of Points that each Qualifying Participant can earn; c. withdraw, limit, modify, or cancel any Reward; d. restrict the continued availability of Rewards; e. change Programme benefits, Rewards, conditions of participation, rules for earning, redeeming, retaining, or forfeiting Points; or f. change or cancel Rewards.

24. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or Programme benefits. In accumulating Points, you may not rely upon the continued availability of any Rewards or Points redemption requirement. Skrill has the sole discretion to interpret and apply the Programme Rules.

25. All decisions by Skrill are final and binding.

26. Confidentiality

26.1. Confidential Information means any information which is marked as “Confidential” or should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to the generality of the foregoing, business plans, data, strategies, methods, customer and client lists, technical specifications, transaction data and customer data shall be deemed confidential.

26.2. During the period of the Programme and thereafter, Skrill shall use and reproduce the Qualifying Participants’ Confidential Information (where applicable) only for purposes of this Programme and only to the extent necessary for such purpose and will restrict disclosure of the Confidential Information to its employees, consultants, advisors or independent contractors with a need to know.

26.3. Notwithstanding the foregoing, it shall not be a breach of these Programme Rules for Skrill to disclose Confidential Information if required to do so under law or in a judicial or governmental investigation or proceeding.

26.4. The confidentiality obligations in this Section 26 shall not apply to information that: a. is or becomes public knowledge through no action or fault of Skrill; b. is known to Skrill without restriction, prior to receipt from the Qualifying Participant in relation to this Programme, from its own independent sources as evidenced by Skrill’s written records, and which was not acquired, directly or indirectly, from the Qualifying Participant; c. Skrill receive from any third party reasonably known by Skrill to have a legal right to transmit such information, and not under any obligation to keep such information confidential; or d. information independently developed by Skrill’s employees or agents provided that Skrill can show that those same employees or agents had no access to the Confidential Information received hereunder.

27. If you have any questions or complaints about this Programme or our services in general, you can contact us at any time by sending a message to Customer Service via our E-Mail Support Center.

28. These Programme Rules shall be governed by, and construed in accordance with, the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to hear any claim, dispute or difference arising under or in connection with these Programmeme Rules.

29. The use of your Skrill Prepaid Mastercard® is subject to the Skrill Prepaid Mastercard® Terms and Conditions. Purchase of interest in one or more Supported Cryptocurrencies is subject to the Skrill Cryptocurrency Terms of Use. Use and operation of your Skrill Account is subject to the Skrill Account Terms Of Use. All terms defined in the Skrill Prepaid Mastercard® Terms and Conditions, the Skrill Cryptocurrency Terms of Use and the Skrill Account Terms of Use shall, unless expressly stated to the contrary or if the context otherwise requires, bear the same meaning when used herein.

Table 1 – Earn Points

Upload

EUR 1 = 1 Loyalty Point

Withdrawal

EUR 1 = 1 Loyalty Point

Skrill Prepaid Mastercard® transactions

EUR 1 = 1 Loyalty Point

Send money to another Skrill Account Holder[1]

EUR 1 = 0.5 Loyalty Points

Transfer to merchant

EUR 1 = 0.25 Loyalty Points

Purchases of interest in one or more Supported Cryptocurrencies

EUR 1 = 1 Loyalty Point

Sell of interest in one or more Supported Cryptocurrencies

EUR 1 = 1 Loyalty Point

Transfer of interest(s) in one or more Supported Cryptocurrencies to an Existing Customer(s)

EUR 1 = 0.5 Loyalty Points

[1] Linked accounts transactions shall not be deemed Qualifying Transactions and shall not earn Loyalty Points. For this purpose, a “linked” account shall mean another Skrill Account provided by us or a NETELLER Account provided by our group company Paysafe Financial Services Ltd. which is reasonably suspected by us to be held by you