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Basketball player on Skrill VIP dark purple background with neon line, VIP support
Basketball player on Skrill VIP dark purple background with neon line, VIP support

We’re here to help

We want to ensure you get the most out of being a Skrill VIP, which is why all our VIPs enjoy 24/7 access to help.

Contact us if you can’t find the answer you’re looking for here.

Skrill VIP Gold members or above also have a dedicated account manager, available during office hours five days a week.

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Skrill VIP help and FAQs

To become a Skrill VIP you must simply use your Skrill wallet for transfers to merchants or for buying or selling Crypto*. The minimum amount to be transacted is of €15.000 (or the equivalent in your chosen currency) for a quarterly period.

Quarterly means the following three-month period in any calendar year.

  • Quarter 1: 1 January – 31 March;
  • Quarter 2: 1 April – 30 June; 
  • Quarter 3: 1 July – 30 September; 
  • Quarter 4: 1 October – 31 December.

The day after you reach the minimum transfer criteria, your account will automatically become a Skrill VIP account. You are then guaranteed the VIP status for the rest of that quarter and the following quarter.

*The service is currently available in selected countries only. If you see Crypto section in your Skrill Account, the service is available for you.

To maintain your VIP Status or to reach a higher VIP level you must transact a certain amount to merchants or to buy or sell Crypto within the quarter.

For example, if you become a VIP on 1st of February, you are guaranteed to keep the VIP level status for March and Quarter 2 (April, May and June).

However, if you do not make the minimum amount of transactions in Quarter 2, you will lose your VIP status at the end of Quarter 2 (30th of June).

The VIP Status levels are reviewed and adjusted at the end of each calendar quarter.

It’s possible to have a Skrill account without outgoing transaction limits. Such accounts are offered to customers depending on verification status and activities.

You can tell if you're a Skrill VIP by looking for the VIP badge on your account dashboard. All new Skrill VIPs are sent an email confirmation of their updated status. To make sure you're set up to receive emails from us, go to Settings > Marketing preferences in your Skrill account.

Skrill VIP customers can apply to open additional accounts in different currencies by following these steps:

  1. Go to our Sign Up page.
  2. Fill in the registration form, making sure you select a different currency and a new e-mail address for your new account.
  3. Contact the Skrill VIP team with the e-mail addresses of your old and new accounts. We’ll link the accounts so that both give you the same benefits. You’ll then be able to add the same credit cards and bank accounts to your linked accounts.

Multiple accounts are provided at our discretion and we reserve the right to deactivate any unauthorised multiple accounts without prior notification.

Skrill VIP customers enjoy lower fees, priority bank uploads and higher limits on their transactions. The transaction limits vary depending on the selected payment option and the VIP level.

If you’re a Skrill VIP customer with more than one Skrill account, you can send money between them. Simply log in and click "Send".

Don’t forget that all transactions between accounts in different currencies incur foreign exchange fees. These vary in accordance with your Skrill VIP status and our fee structure.

The Skrill VIP Terms and conditions can be found here.